American Airlines earned an enemy

#1

Post by tbloncar » Thu, Apr 25, 2013, 7:39 PM UTC

American Airlines earned an enemy
david.heinemeierhansson.com

Re: American Airlines earned an enemy

#2

Post by anon987 » Thu, Apr 25, 2013, 8:01 PM UTC

Oh boy, rant against how bad the airlines are #832,291,845 made it to the front page! I can't wait for the circle jerk discussion about how bad they suck!

Re: American Airlines earned an enemy

#3

Post by IvyMike » Thu, Apr 25, 2013, 8:02 PM UTC

If there's one thing I know about other airlines, I know this story could not have happened there, because.... well, I'm having a little trouble here.

I mean, losing your bag sucks, but it's a weird case: how many times a year do you think that someone takes the wrong bag, then takes the effort to call American and let them know, but then fails to actually return the bag?

And it's hardly a case for interpol, either. "Check the call logs"? Yeah, Lebowski, they got four more detectives working the case, in shifts.

Re: American Airlines earned an enemy

#4

Post by legalbeagle » Thu, Apr 25, 2013, 8:02 PM UTC

Mostly not American's fault. Sh*t happens.

Re: American Airlines earned an enemy

#5

Post by ch4ch4 » Thu, Apr 25, 2013, 8:03 PM UTC

anon987 wrote: post #2

Oh boy, rant against how bad the airlines are #832,291,845 made it to the front page! I can't wait for the circle jerk discussion about how bad they suck!

I stopped reading after the second typo. "...carry on is already packed to the tilt" "...have the bag recovered and delivered via currier"

Re: American Airlines earned an enemy

#6

Post by mullingitover » Thu, Apr 25, 2013, 8:03 PM UTC

Shocking that AA would be this customer-hostile, but I thought stories of lost luggage/carrier incompetence were old news. This is why I never check bags, and if I did I wouldn't sweat the airline to cover the loss. That's what renters insurance is for.

Re: American Airlines earned an enemy

#7

Post by TillE » Thu, Apr 25, 2013, 8:05 PM UTC

ch4ch4 wrote: post #5

anon987 wrote: post #2

Oh boy, rant against how bad the airlines are #832,291,845 made it to the front page! I can't wait for the circle jerk discussion about how bad they suck!

I stopped reading after the second typo. "...carry on is already packed to the tilt" "...have the bag recovered and delivered via currier"

Yeah, how dare he not be a native speaker of English. The occasional mistake is absolutely unforgivable.

Re: American Airlines earned an enemy

#8

Post by wwwarhawk » Thu, Apr 25, 2013, 8:06 PM UTC

anon987 wrote: post #2

Oh boy, rant against how bad the airlines are #832,291,845 made it to the front page! I can't wait for the circle jerk discussion about how bad they suck!

but this is no ordinary rant, it's from DHH! /circlejerk

Re: American Airlines earned an enemy

#9

Post by hiddenfeatures » Thu, Apr 25, 2013, 8:07 PM UTC

legalbeagle wrote: post #4

Mostly not American's fault. Sh*t happens.

I think the poor handling is very much AA's fault. As in:

  - I get back to my customers ASAP with new information
  - I own my errors
  - I rectify my mistakes ASAP (yes, even if someone outside my company f*cks up)

Re: American Airlines earned an enemy

#10

Post by xentronium » Thu, Apr 25, 2013, 8:10 PM UTC

I don't want to sound entitled or mean, but how is this relevant and who even upvotes this?