I've never understood why it's so easy to sue people or companies in the US. What are the positive aspects? For me as an outsider it only seems to create fear and ridiculous warning labels.
Buyer sued for posting factual negative review on eBay
41–50 of 118 posts
Re: Buyer sued for posting factual negative review on eBay
#42I'm guessing his comment is a bit more like "THESE GUYS SUCK!!!!1111111" than "I had to pay $1.44 more for postage". IMO that is fair enough, he is in the wrong. OTOH I'm sure eBay have a process in place for this - I think suing him is a bit much. They could also just leave him negative feedback...
> I'm guessing his comment is a bit more like
I cannot fathom why people prefer guessing things that are publicly available and only takes a few seconds to check.
Re: Buyer sued for posting factual negative review on eBay
#43I've never understood why it's so easy to sue people or companies in the US. What are the positive aspects? For me as an outsider it only seems to create fear and ridiculous warning labels.
IDEALLY it's so that "the little man" has some course of action against negligent entities.
Re: Buyer sued for posting factual negative review on eBay
#44I work for a popular brand selling accessories on eBay and Amazon. One of my duties is replying to customer care inquiries. We are a small start-up, our team is small, therefore happens quite often to spend hours every day replying to customers having a number of problems (postage problem, usage problem, etc..). I do totally understand the seller, they have done everything they could to make the buyer happy. The buye…
I think you are projecting your extensive experience with the review system onto the everyday buyer.
eBay asked the shopper to review her transaction: overall her experience was negative (not enough postage) so she gave a negative review.
Re: Buyer sued for posting factual negative review on eBay
#45I think this is a problem with eBay. For some reason, sellers desperately need and want your good feedback, and a single bad feedback, even for something as tiny as a $1.44 postage stamp, seems to have a very bad impact on the seller. In real life, one bad review about something like this on someone with a good track record doesn't hurt the slightest bit. Why does it hurt so much in the eBay review system, and can't…
I've just started using ebay. I look at the feedback because I realise (from years of reading Amazon reviews) that people sometimes give bad feedback for something outside the seller's control, even if the seller tried to correct the error. So this bad feedback wouldn't have bothered me. But I guess some / many people don't check the details. When you have two sellers listing the same item with similar 'buy it now' p…
> something outside the seller's control
It depends. For me, the seller is fully responsible for shipping, and any added postage, while well outside the seller’s control, is attributed to the seller. I also do not want the seller to correct an error, I want the seller not to make an error.
If you fail at that, I will leave bad feedback, and if it causes you to go out of business, I couldn’t care less. Do your job better next time.
Re: Buyer sued for posting factual negative review on eBay
#46I work for a popular brand selling accessories on eBay and Amazon. One of my duties is replying to customer care inquiries. We are a small start-up, our team is small, therefore happens quite often to spend hours every day replying to customers having a number of problems (postage problem, usage problem, etc..). I do totally understand the seller, they have done everything they could to make the buyer happy. The buye…
As someone who runs ecom for a jewelry company on Amazon and eBay, I know that you mean.
Re: Buyer sued for posting factual negative review on eBay
#47Streisand effect incoming.
Clearly the only answer is to engage in business with this entity for lowest value items available and then post negative reviews of their legal behavior.
Re: Buyer sued for posting factual negative review on eBay
#48I've never understood why it's so easy to sue people or companies in the US. What are the positive aspects? For me as an outsider it only seems to create fear and ridiculous warning labels.
IDEALLY it's so that "the little man" has some course of action against negligent entities.
And ideally, too, "the little man" should also have a gun, for a course of action against aggressive entities.
I'm an European, I guess we just don't get it (the US legal system or the gun laws).
Re: Buyer sued for posting factual negative review on eBay
#49I stopped using eBay when they canceled my auction because I had included a link to the PDF manual (on the manufacturer's site) of the phone I was selling. This was around 2006 and I assumed their idiotic policies would quickly see them replaced by a better platform, but for some reason this has never happened.
Re: Buyer sued for posting factual negative review on eBay
#50Both parties don't come off well here - the buyer could have given the seller the benefit of the doubt before posting a negative feedback over a trivial amount and the seller managed to turn an unjustified, in my opinion, negative feedback into a terrible publicity for itself.
Did the seller try contacting the buyer explaining the situation and offer to reimburse for problems etc? This could have been the first step in solving the situation, in my opinion.