281–290 of 418 posts
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Do this immediately if it is a debit card!
If it's a debit card that can be used as a credit card (and it must be, otherwise it couldn't have been used to pay for Linode), then it enjoys the same protection as regular credit cards when it's used as one.
Just rang my bank to cancel my debit card. Hate doing that. Now I have a week or two of failing payments, bills, etc to look forward to. I will probably be moving away from Linode after this. The poor response to this and lack of full disclosure, plus reading that they're using ColdFusion (wtf?), means I don't feel I'll be able to trust them any longer. It's a shame because their UI and service is generally fantastic…
That seems unnecessarily pre-emptive, especially since you are protected as a card user and don't know your card was compromised.
If this is true then all the trust that Linode has built up over the years was just thrown out the window. According to the hacker they've known for 2 weeks and made a deal with the hackers. Ultimately, they were as far from transparent as it gets and on top of that they did a horrible job with their security. Hopefully, they own up and start being transparent. If this is true then what alternative hosts should I loo…
Don't be so logical please. This can happend to anyone in the industry.
Earlier quoted context omitted.
If it's a debit card that can be used as a credit card (and it must be, otherwise it couldn't have been used to pay for Linode), then it enjoys the same protection as regular credit cards when it's used as one.
Yeah, but it's one thing to deal with a line of credit that is maxed out by fraud and another to deal with an empty checking account.
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Great, now I am feeling paranoid although I don't see any unauthorized charges on my card. Does anyone know if debit cards are legally protected the same way as credit cards with 0% liability.
Debit cards have less protection. Wouldn't hurt just to ask your bank to re-authorise it anyway? It will change the three digits on the back.
a good practice that bankers constantly tell me is to have a separate credit card for online purchases for the fact alone that it is one step removed from your checking account.
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Every site can be hacked. It's just a matter of time. You just have to properly react: call your CC provider, check for any charges on your bill, and move on.
I do not think anyone here is actually worried about their funds; as mentioned below, any reputable provider will have such charges promptly reversed. The problem is instead with their response to the situation. Linode has addressed the breach, but assured customers nothing of value had been compromised. This infers two thoughts. One: they knew of the breach and lied, thereby unveiling a unforthcoming and dishonest n…
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Until they're hacked, too...
Or until they let other customers see all the data on VMs that you've shut down. Oh wait, that already happened: http://www.wired.com/wiredenterprise/2013/04/digitalocean/
https://www.digitalocean.com/blog_posts/resolved-lvm-data-is...
If I had a choice between a VPS provider who either:
- Only has large issues (eg. leaks credit card data) and goes weeks without reporting them to customers, or
- Has lots of small issues (eg. forgetting to clean the free space of LVM volumes) but fixes them the same day,
I'd much prefer the latter.
EDIT: My bad, apparently the problem was reported on March 27 and wasn't fixed until April 2.
Customer: "hello, i forgot my password and linode's email reminder service doesn't work. i checked spam box but there's no email from linode." Linode Guy: "ryannn: can you give him the password?"
Since Linode has proven in the past that they aren't the worst at communication, I can only assume some entity really has them over a barrel, considering the curt and callous responses there.