Every Nodejitsu app is down

#1

Post by switz » Tue, Apr 09, 2013, 11:39 PM UTC

Every Nodejitsu app is down
status.jit.su

Re: Every Nodejitsu app is down

#2

Post by yefim323 » Tue, Apr 09, 2013, 11:48 PM UTC

Nodejitsu itself is down. http://isup.me/nodejitsu.com

Re: Every Nodejitsu app is down

#3

Post by benatkin » Tue, Apr 09, 2013, 11:54 PM UTC

So far its uptime seems comparable to other PaaS services.

Curious what opinions HNers have on this is, though:

How important is it to have pretty downtime screens, or nothing at all? In this case it's 404-ing, which is inaccurate. Would it be better to just not respond to the HTTP request than to show this?

Also have other PaaS services like Heroku got these messages right?

Re: Every Nodejitsu app is down

#4

Post by [deleted] » Tue, Apr 09, 2013, 11:59 PM UTC

yefim323 wrote: post #2

Nodejitsu itself is down. http://isup.me/nodejitsu.com

[deleted]

Re: Every Nodejitsu app is down

#5

Post by dschwartz88 » Tue, Apr 09, 2013, 11:59 PM UTC

I think the main issue with this is the status page. It should be hosted off their normal infrastructure, Heroku went through this a year or two ago if I recall correctly. I don't mind downtime with a PaaS (within reason), it's having zero visibility into the problems, what exactly they are doing to remedy them, and what the ETA for the fixes are.

Re: Every Nodejitsu app is down

#6

Post by seldo » Wed, Apr 10, 2013, 12:02 AM UTC

benatkin wrote: post #3

So far its uptime seems comparable to other PaaS services. Curious what opinions HNers have on this is, though: How important is it to have pretty downtime screens, or nothing at all? In this case it's 404-ing, which is inaccurate. Would it be better to just not respond to the HTTP request than to show this? Also have other PaaS services like Heroku got these messages right?

This is one of those perennial problems: if you're spending engineering time making your "we're down" screen look good, you're really optimizing for the wrong thing, but on the other hand, some downtime is unavoidable and you don't want to look unprofessional.

An HTTP 500 would definitely be more appropriate in this case, but it seems a 400 is accurate -- it's down because it has somehow forgotten where the apps are (their Twitter stream says a problem with load balancers).

Re: Every Nodejitsu app is down

#7

Post by seldo » Wed, Apr 10, 2013, 12:03 AM UTC

dschwartz88 wrote: post #5

I think the main issue with this is the status page. It should be hosted off their normal infrastructure, Heroku went through this a year or two ago if I recall correctly. I don't mind downtime with a PaaS (within reason), it's having zero visibility into the problems, what exactly they are doing to remedy them, and what the ETA for the fixes are.

As is often the case, their Twitter stream is a backup for news:

https://twitter.com/nodejitsu

Re: Every Nodejitsu app is down

#8

Post by mgadams3 » Wed, Apr 10, 2013, 12:06 AM UTC

My nodejitsu site is down, it was up yesterday.

404

No application found for "adams.jit.su"

Re: Every Nodejitsu app is down

#9

Post by Fauntleroy » Wed, Apr 10, 2013, 12:09 AM UTC

My nodejitsu applications have been having a notable amount of trouble over the past two weeks. At various times there would be momentary downtime, broken deployers, and slow updates to status.jit.su. This, however, has been the longest and most agitating downtime yet. Looks like I'll have to move back to handling my servers myself.

Re: Every Nodejitsu app is down

#10

Post by sparkle202 » Wed, Apr 10, 2013, 12:11 AM UTC

This is the kind of downtime that would never happen again: http://webcache.googleusercontent.com/search?q=cache:rk8FQr-...

The employee page is unavailable right now. But if you look through the bios, they have a bunch of young open source hackers, but virtually zero operations experience, and virtually zero ops culture, unless you count hanging out in an IRC channel sometimes.