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Ask HN: Feedback Please - TapInko.com

tapinko.com

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Re: Ask HN: Feedback Please - TapInko.com

#52
Good concept, and an impressive, if glitchy implementation. When I switched tabs in my browser and came back later, it reloaded the home page, rather than displaying where I left off.

Also, you misspelled "Worcester" in the description of "The Towers" at Worcester Polytechnic Institute in Massachusetts.

Re: Ask HN: Feedback Please - TapInko.com

#53
Nice idea. Reasonable implementation. Ugly design.

Poor colour choices, inconsistent fonts and poor and inconsistent layout decisions preclude it from looking professional. It all feels a bit 90s and clunky, frankly, and would put me off using your site.

Grey buttons in the top-right look incredibly tacky and don't match the rest of the site. The entire black-to-grey gradient strikes me as a bad idea, especially as white-on-black text isn't something business websites generally do. Navigation and how people use the site is generally poorly thought out (although the map is decent enough), and relies too much on clunky search functionality with poor usability, especially when you have so little content. The use of overflow: auto for the results instead of letting it go down the page is a poor design decision and that, combined with the "register" popup, reminds me of a spam site rather than a legitimate company. I'd have a serious rethink about most aspects of the design, with a combination of looks and usability in mind.

As others have commented, using browser sniffing to block access to your site is extremely bad form, not least for the simple reason that you'll never be able to keep up with browser variations and end up with annoyed users. I remember the problems it caused 10 years ago with the browser wars. Get rid of it, support the 5 major browsers and assume that everything else is out of your hands.

When you visit the site, you've got a lot of space going "Advertising made easy", "The advertising marketplace" and even "Register Today!" text, but what you really need is a box summarising exactly what your service actually does rather than using vague slogans. The fact I had to click through to understand fully the purpose of the site is a bad sign.

Re: Ask HN: Feedback Please - TapInko.com

#55
post #39

Earlier quoted context omitted.

We will enhance the site as we continue to move forward, thank you for pointing this out.

If you get errors reported like this to your customer support, try answering with a more personable response. The way you phrased this comes off as dismissive and doesn't specifically address the issue reported.

Would you have preferred "You use a niche browser on a niche operating system which our analytics indicates less than 1 out of 10,000 visitors use, accordingly, we're spending our engineering resources elsewhere and I would not expect resolution of this anytime soon. Toodles"?

Re: Ask HN: Feedback Please - TapInko.com

#56
post #55
post #39

Earlier quoted context omitted.

If you get errors reported like this to your customer support, try answering with a more personable response. The way you phrased this comes off as dismissive and doesn't specifically address the issue reported.

Would you have preferred "You use a niche browser on a niche operating system which our analytics indicates less than 1 out of 10,000 visitors use, accordingly, we're spending our engineering resources elsewhere and I would not expect resolution of this anytime soon. Toodles"?

Actually, yes. That's way more personable and less canned. I also said, "if you get emails like this" meaning similar in nature, not necessarily subject matter.

Re: Ask HN: Feedback Please - TapInko.com

#57
post #26

I was a little confused when I first arrived on your site. All of the different words and taglines danced around what it is you really do. It says "Advertise Here," "Advertising Made Easy," "The Advertising Marketplace," etc. The big map could have been from any number of businesses. Since this is the internet and advertising is everywhere, seeing the words "advertisement" don't really tell me anything. Is it online?…

When I looked at the homepage, I didn't know what it is for. I had no idea what "outlet" really meant(advertising in mall). Then I looked at the FAQ. I thought it's another online ad network.

Then I looked at inventory in CA. I finally understood that it's for offline advertising.

I suggest you to put in a couple of outlets inside the window when I mouse-over a state in the map on the homepage.

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