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Show HN: Heap is a new approach to analytics. Just capture everything

heapanalytics.com

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Re: Show HN: Heap is a new approach to analytics. Just capture everything

#61

Post by matm »

uptown wrote: post #51
matm wrote: post #21

Earlier quoted context omitted.

Good point. In terms of network performance, we try to batch events and minimize server requests. For link tracking, our method is similar to how other analytics products track link clicks - we delay the page navigation the min of: 1) 250ms, 2) the time it takes for our server to respond to a click event.

>we delay the page navigation the max of: 1) 250ms, 2) the time it takes for our server to respond to a click event. So if your server takes 10 seconds to respond to a click event, the user waits?

Oh, whoops. Good catch. That should be min, not max.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#62

Post by pc86 »

huhtenberg wrote: post #48

Welcome to the blacklist. I, for one, very much object to all my clicks and "activity" on a page being captured and streamed down some black hole for god knows what purposes. Not to worry though - you are in a good company with all other analytics services out there. The only difference is that you are far more open (and proud?) about how obscenely intrusive your service is, so you get an honorary 2nd spot, right aft…

I don't mean this to sound as snarky or mean as it probably will. I'm truly interested in your answer.

Why should you have the choice to object? What is obscenely intrusive about tracking how you use an application you (may or may not) pay for? I don't see why anyone would have any reasonable expectation of privacy when they're using a service online.

Note I am only referring to analytics contained on a single domain. I'm not making an argument for or against services like FB that track activity across multiple domains.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#64

Post by namabile »

This looks great. I was looking in the docs and you even have a way to track purchases/revenue and identify users.

In addition, the fact that you're able to associate identity data with past actions should help tie users together across sessions and devices, if I'm understanding correctly.

From the Heap docs: User properties are associated with all of the user's past activity, in addition to their future activity. Custom user properties can be queried in the same fashion as any other user property.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#66

Post by stuffihavemade »

web007 wrote: post #42
matm wrote: post #7

Earlier quoted context omitted.

Our bottom tier (which includes a 1 month free trial) lets you track 2,500 users/month. That said, pricing is really hard to get right. There's basically zero chance we nailed it on the first try.

You definitely didn't get it right. =) That's one of the joys of startup life, A/B test it until you do! Even for a "successful" site (>1mm MAU) $2,000 a month feels insanely expensive. The performance difference between this and GA ($0) is not high enough _initially_ to offset the sticker shock. Look at NewRelic, Tracelytics or even Mixpanel (expensive IMO) for better pricing levels. You've built the equivalent of "…

If they can sell successfully at that price point, I'd consider starting a competitor and undercutting them.

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#67

Post by rbkillea »

dubcanada wrote: post #41
ceejayoz wrote: post #35

Earlier quoted context omitted.

The target market for this sort of analytics solutions is going to have vanishingly small numbers of IE8 users.

More like zero lol.

Are you (dare I say it) trolling? :)

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#69

Post by TylerE »

raviparikh wrote: post #59
pc86 wrote: post #50

Earlier quoted context omitted.

Thank you for explaining this. That's a huge difference that the impression of tiered pricing that I got. Any plans for either a free trial period or a very small (<50 users?) free plan?

Definitely - we offer a one month free trial of the lowest tier plan (2500 users/month).

I would highly advise you to rethink that. What if we're a larger site? To be honest, your pricing is way out of our ballpark anyway (We're a smallish daily newspaper, ~300k uniques/monthly), there's no way I'd ever get approval for $20k/yr for analytics, no matter how cool, and I'd never get approval to spend $1k+ just to try it.

For orgs like us, your pricing seems rather brutal, as we're probably much lower in pages/visit than an "app" type website. (We're at ~10 page views per visit, average)

Re: Show HN: Heap is a new approach to analytics. Just capture everything

#70

Post by mattl »

matm wrote: post #46
meritt wrote: post #44

Windows user here. The fonts on your site do not render well on Windows machines. I see an increasing number of sites using embedded fonts that, for whatever reason, render poorly on Windows. Please cross-platform test your sites. http://d.pr/i/T7Wq Chrome 25 http://d.pr/i/p0AO Firefox 19

Thanks for the heads-up, we'll fix this asap. We've run into this issue before, and it seems to have something to do with the font's Unicode values being "out of range" on Windows, whatever that means.

Your move from self-hosted WordPress assets to S3 left some weird stray URLs on your blog that you could fix too...

http://blog.heapanalytics.com/wp-content/uploads/2013/03/blo... for example.

Now can I have an invite? ;) mattl [at] gnu org

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