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Sendgrid is down

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Re: Sendgrid is down

#91

Post by king_jester »

kybernetyk wrote: post #52
grey-area wrote: post #28

I'm sad to see that HN is being used as a platform for this sort of demagogy, and sad that stories about this tawdry little tale are indiscriminately voted up above other stories which are far more interesting. DDOS of a mailing service that lots of websites rely on because a completely unrelated company decided to fire someone is not an occasion for lol and schadenfreude as some posters here would have it. As a meth…

Now you can argue as much as you want - but the (sad) truth is that mob mentality exists and we will have to deal with it for at least the next few centuries. This should be a lesson for companies that hire highly confrontational people as their official community representatives. Yes, in a perfect world there shouldn't be DDOS' and other attacks because of a tweet about an immature joke but it's not a perfect world…

This smacks of a serves them right attitude. This same attitude is what drives doxxing efforts against individuals that directly threatens their safety.

Re: Sendgrid is down

#92

Post by jrs235 »

kstrauser wrote: post #89
jrs235 wrote: post #67

Earlier quoted context omitted.

If an IP address does not have a history of sending [large amounts of] email it is considered "cold". If that IP address then suddenly begins sending huge numbers of emails, many providers will assume the worst (that the email is being used for SPAM) and either block the IP or mark messages coming from it as SPAM. "Warming up" the IP means sending a smaller number of emails (per time period) and slowly increasing the…

Thanks for the clarification! I'll pass that along to our products department. :-)

Who do you work for?

Re: Sendgrid is down

#94

Post by praptak »

thisone wrote: post #64
JPKab wrote: post #40

Earlier quoted context omitted.

A female Sendgrid employee overheard a joke mentioning a dongle looking like a phallus, took a picture of the guy, posted it to Twitter, and he got fired from his job without anyone hearing his side of the story. His apologies were ignored. Now the mob is mad at Sendgrid.

and by mob we mean possibly one person acting like a dongle and knocking out a website.

This story was all over 4chan today. This probably means there's more than one person behind this.

Re: Sendgrid is down

#95

Post by entropyneur »

symfoniq wrote: post #80
entropyneur wrote: post #41

First we replaced SMTP that was distributed and designed to be resilient to outages (i.e. not lose messages) with proprietary HTTP APIs and now we complain that they don't notify us via email when they are down. Nice. I am guilty of using SES myself, but it's sad to see email becoming increasingly centralized.

We use SendGrid for transactional email, but handle (solicited) bulk email in-house. The centralization of email is at least partly due to the fact that ensuring email gets delivered is difficult and time-consuming. While I'm sure a lot of SendGrid's customers don't want (or don't know how) to configure a mail server, there are other customers who know that delivering email isn't as simple as installing Postfix. The…

Yeah, I know. Not blaming SendGrid in the slightest. Spammers have spoiled it for us all. Freedom disappearing because of a minority of abusers seems to be a common pattern...

Re: Sendgrid is down

#96

Post by jordan0day »

btilly wrote: post #78
Raynh wrote: post #46

Earlier quoted context omitted.

Woman standing for herself, aka a woman randomly attacking a man who made a joke about dongles? Really? I will definitely feel schadenfreude if her bank account gets hacked. After all, she did rid a person of their income by her actions.

Let me pose two theories for you. 1. The guy who got fired had an overzealous manager who fired with insufficient cause. 2. The guy who got fired had a history that we don't know, but the manager does, and this was the final straw. Both theories are possible. I personally have known a higher portion of guys fitting #2 than managers who would enable #1. Therefore conditional probability suggests to me that he was fire…

"(Even in #1 the firing was not her fault - it was the manager's.)"

But in this case, it's not a simple binary case of was/was not "her fault". It's at least partly her fault, regardless of the accuracy of scenario #1 or #2. There is a chain of causality here, and it all starts with Adria's tweet/blog post.

I'd also argue that your two theories represent a false dichotomy, and sussing out your conclusion based on the idea that there really are only two possible explanations (throw in some personal anecdotes for good measure!) is, well... lazy.

Re: Sendgrid is down

#97

Post by uptown »

andyakb wrote: post #93
uptown wrote: post #66

Ironic: https://twitter.com/adriarichards/status/312265091791847425

That doesn't belong in this discussion. This isn't reddit.

Gah! I totally forgot to ask for your permission and editorial insight before I posted. Please accept my apology, and thanks for staying on top of things.

Re: Sendgrid is down

#98

Post by adambenayoun »

swampthing wrote: post #57
aculver wrote: post #42

Earlier quoted context omitted.

I don't know anything about this. If someone could provide some details/resources around this I'm sure it would be valuable to folks right now who need to evaluate the risks of switching providers on a short-term basis. (For us in particular, SendGrid only represents a small amount of the email we send and it's mostly internal emails. The problem for us was that the ActionMailer emails aren't sent in a background pro…

If memory serves, if you can log into Mailgun, it will have some text on how to set up all those things on your dashboard. Congrats on switching - Mailgun has vastly superior deliverability, at least in my observation.

I'd love to hear why you think mailgun is more superior than sendgrid. I'm currently using sendgrid.

Re: Sendgrid is down

#99

Post by posabsolute »

obstacle1 wrote: post #55
grey-area wrote: post #28

I'm sad to see that HN is being used as a platform for this sort of demagogy, and sad that stories about this tawdry little tale are indiscriminately voted up above other stories which are far more interesting. DDOS of a mailing service that lots of websites rely on because a completely unrelated company decided to fire someone is not an occasion for lol and schadenfreude as some posters here would have it. As a meth…

>As a method of justice it has more in common with a lynch mob than a court of law You mean like when someone gets personally offended by a comment and instead of resolving it one-on-one turns to her Twitter account to shame and blame the "violators"? Yeah. Except the person who instigated this set up the lynching in her capacity as a professional, i.e. on her "evangelist" twitter account. The kids DDOSing aren't rep…

Agreed, as an evangelist her twitter account represent Sendgrid, as such Sendgrid approve of this message which is baffling to me.

I'm really sad these guys lost their jobs because of these remarks, I don't think the way she handled that is the way we need to move forward.

Re: Sendgrid is down

#100

Post by gregd »

thisone wrote: post #64
JPKab wrote: post #40

Earlier quoted context omitted.

A female Sendgrid employee overheard a joke mentioning a dongle looking like a phallus, took a picture of the guy, posted it to Twitter, and he got fired from his job without anyone hearing his side of the story. His apologies were ignored. Now the mob is mad at Sendgrid.

and by mob we mean possibly one person acting like a dongle and knocking out a website.

Can I have a picture of you please for using the word dongle in a fashion that I may or may not be upset about? You know, for internet justice..
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