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Sendgrid is down

support.sendgrid.com

41–50 of 107 posts

Re: Sendgrid is down

#41
First we replaced SMTP that was distributed and designed to be resilient to outages (i.e. not lose messages) with proprietary HTTP APIs and now we complain that they don't notify us via email when they are down. Nice.

I am guilty of using SES myself, but it's sad to see email becoming increasingly centralized.

Re: Sendgrid is down

#42
post #31

This was a Heroku win for us. I just visited their add-ons page, identified a comparable provider, and restored mail in our application with the following: heroku addons:add mailgun:basic heroku addons:docs mailgun:basic vim config/initializers/mail.rb git add config/initializers/mail.rb git commit -m "Switching to back-up mail provider." git push heroku master Since the account creation is all automatic and billing…

How do you handle SPF/DKIM and domain keys records? Do you send out a lot of emails? Have you had a mailgun account ready?

I don't know anything about this. If someone could provide some details/resources around this I'm sure it would be valuable to folks right now who need to evaluate the risks of switching providers on a short-term basis.

(For us in particular, SendGrid only represents a small amount of the email we send and it's mostly internal emails. The problem for us was that the ActionMailer emails aren't sent in a background process, so this caused a couple request timeouts.)

Re: Sendgrid is down

#43

I'm sad to see that HN is being used as a platform for this sort of demagogy, and sad that stories about this tawdry little tale are indiscriminately voted up above other stories which are far more interesting. DDOS of a mailing service that lots of websites rely on because a completely unrelated company decided to fire someone is not an occasion for lol and schadenfreude as some posters here would have it. As a meth…

OK, is there any actual evidence that this is a DDOS of SendGrid? Because their status page indicates nothing of the sort, and all I'm seeing is HN jumping to conclusions.

Re: Sendgrid is down

#44
post #20
post #7

Even though I'm a SG customer, I can't help but feel a little schadenfreude. edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don't think it's that funny anymore as I'm being affected as well.

SG customer as well. What's all the negativity towards them? Is there something I should know about them? I wasn't aware of any incidents.

Read this thread https://news.ycombinator.com/item?id=5410515

Re: Sendgrid is down

#45

I'm sad to see that HN is being used as a platform for this sort of demagogy, and sad that stories about this tawdry little tale are indiscriminately voted up above other stories which are far more interesting. DDOS of a mailing service that lots of websites rely on because a completely unrelated company decided to fire someone is not an occasion for lol and schadenfreude as some posters here would have it. As a meth…

Sometimes something happens where posts on hacker news are part of the debacle[1] and it results in an influx of new users. I don't want to sound like an old coot, but I'm a bit concerned about the type of user this thing has been attracting

[1] in this case, the guy who was called out for the jokes, posted in a comment on here that he was fired

Re: Sendgrid is down

#46
post #7

Even though I'm a SG customer, I can't help but feel a little schadenfreude. edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don't think it's that funny anymore as I'm being affected as well.

Really? All it says to me is that people in the tech field are so against a woman standing up for herself that they're actually willing to bring down the company she works for. It's disgusting. Will you also feel schadenfreude when they hack her bank account?

Woman standing for herself, aka a woman randomly attacking a man who made a joke about dongles? Really?

I will definitely feel schadenfreude if her bank account gets hacked. After all, she did rid a person of their income by her actions.

Re: Sendgrid is down

#48
post #11

Earlier quoted context omitted.

Yeah -- outage notifications to a service's users should go out, rather than just being pulled. Also seems like best practice would be to have SPF/etc. entries in place for multiple ESPs, even if you routinely just use one, and be able to switch, for just this reason.

We do have SPF entries set up for another provider, the main problem is that some services may need to warm up an IP prior sending lot of emails through a backup provider. What it means is that basically you should be using 2 providers at the same time and send 50%/50% on each provider in order to keep your IP warms. While I think big services should account for such scenario, I think 95% of Sendgrid customers are us…

Most of the really heavy CDN users I know do have multiple CDNs constantly in operation, for contract negotiation reasons if nothing else.

DNS is interesting, especially if you do anything location-based. I currently use just CloudFlare, but am not convinced they have enough internal redundancy on DNS, so investigating using Dyn, or self hosting again, or Route53, or some combination. It gets a more complex if you want to use multiple providers doing anything beyond simple DNS though (the DNS protocol itself is totally fine for this, but most of the config management is provider-specific, and using normal dns zone transfers/notifies doesn't really work in this model)

Re: Sendgrid is down

#49
I'm surprised PlayHaven hasn't shared the blame for their role in this whole thing. Adria, and by-extension, SendGrid shoulder some of the responsibility for what happened, but PlayHaven chose not to back their own employee.

Re: Sendgrid is down

#50
post #7

Even though I'm a SG customer, I can't help but feel a little schadenfreude. edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don't think it's that funny anymore as I'm being affected as well.

Really? All it says to me is that people in the tech field are so against a woman standing up for herself that they're actually willing to bring down the company she works for. It's disgusting. Will you also feel schadenfreude when they hack her bank account?

Is this actually a revenge DDOS attack, or is everyone jumping to conclusions?

I don't dispute for a second that the tech community (and indeed HN) has a huge problem with sexism that manifests itself in very ugly ways, but let's stick with the facts here.

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