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Linode Nextgen: The Network

blog.linode.com

51–60 of 193 posts

Re: Linode Nextgen: The Network

#52
post #30
post #13

Earlier quoted context omitted.

Things dont come cheap, they might be beaten at the price..but the comparison ends at that.. Enterprise Hardware at 20 Dollars does not come cheap, and with their support unlike AWS or anyone else.. they are every bit worth-full

AWS support gets a lot better once you're an enterprise level user.

Define "lots better". Qualify with examples. My experiences with AWS have consistently been absolutely awful.

Things akin to "We're sorry your instance has gone away for no apparent reason. Thank you for writing."

This does not ever happen on Linode.

Re: Linode Nextgen: The Network

#53
post #51

I've had a system on Linode for the past two years. Zero problems, zero downtime. My experience with Linode has been very consistent and reliable.

My Linode accounts on their Dallas data center have gone through quite a bit of downtime over the years. Their support is why I've stuck with them, though.

Re: Linode Nextgen: The Network

#55
I have a hard time trusting Linode after the major March 2012 security incident where an attacker compromised an internal system that let him gain access to any Linode Manager accounts: http://status.linode.com/2012/03/manager-security-incident.h... and basically had access to all customers servers!

I have a hard time trusting them because they specifically gave very little information. I would have expected a followup with a better response, like Google or Facebook do when they get compromised: "the attacker used exploit X on this developer's workstation, therefore we are doing Y to prevent this from happening again".

They can work on increasing performance all they want, but if I do not have basic trust in the security of their infrastructure, this does not matter. I expect top-notch security especially from a "premium" VPS provider!

Re: Linode Nextgen: The Network

#56
post #12

Earlier quoted context omitted.

Support matters. When your neighbor is being DDOSed and you're offline as collateral damage, active support is the difference between happy customers and angry customer losses. For hobby boxes, yeah, sure, use whatever is the most cost-efficient.

Linode is great during stable periods but when there is an outage or DDOS they are completely absent. I was sick to death of waiting whilst my Fremont instances were down due to power issues and receiving no response from support tickets. And based on their security incidents Linode is absolutely in the hobby box category as well. At least Amazon is PCI DSS compliant.

> And based on their security incidents Linode is absolutely in the hobby box category as well.

Was that plural a typo or have there been more since the admin console phish that I missed?

Re: Linode Nextgen: The Network

#57
post #12

Earlier quoted context omitted.

Support matters. When your neighbor is being DDOSed and you're offline as collateral damage, active support is the difference between happy customers and angry customer losses. For hobby boxes, yeah, sure, use whatever is the most cost-efficient.

Linode is great during stable periods but when there is an outage or DDOS they are completely absent. I was sick to death of waiting whilst my Fremont instances were down due to power issues and receiving no response from support tickets. And based on their security incidents Linode is absolutely in the hobby box category as well. At least Amazon is PCI DSS compliant.

> I was sick to death of waiting whilst my Fremont instances were down due to power issues and receiving no response from support tickets.

Do you want their engineers bringing up the datacenter or answering up a bunch of e-mails with "we're working on bringing up the datacenter"?

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