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Why Do We Trust Amazon?

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Re: Why Do We Trust Amazon?

#31
amazon Germany just recently got under heavy fire for bad working conditions, bullying and low pay after making higher inital offers. only affects there warehouse people but it got pretty bad in the press. My mom was like "i am not buying from amazon anymore for the time being"

Just wanted to post this as it was in the news just days ago to give a counter perspective. Obv. amazon germany is a different company but its their second largest market.

[1] http://www.dw.de/amazon-scrambles-after-damning-german-docum...

Re: Why Do We Trust Amazon?

#32
Well, as everywhere, trust is earned by repeated posive interactions.

Compared to small webshops (in my personal experience), Amazon doesn't screw up nearly as often; and if it does screw up, then it makes things right - since it treats me as a probably-returning-customer.

Re: Why Do We Trust Amazon?

#33
I trust Amazon because their practices make me feel warm and gooey inside. The fact that (foreign) workers are actively exploited just so I can get something delivered that I could have bought for roughly the same price in an actual store for roughly the same price while simultaneously supporting the local economy aligns nicely with my worldview.

I trust Amazon because they treat their workers like cattle, allowing me to feel superior due the fact that I have not yet sunk low enough due to economic pressures that I have to leave my home (and family and/or country) in order to work for sub-standard wages in aforeign country without any actual enforcable rights. I trust Amazon because they successfully subvert union influence , hollowing out any form of social or political control in favour of laissez-faire. I trust Amazon because they fight essentially fight the fascism-socialism-communism of regulatory influence on a market.

I trust Amazon because their ideology does not just include jostling workers like livestock, rather, it also allows right-wing security contractors with Neo-Nazi affiliations to watch and exert control over a mostly foreign workforce.

I trust Amazon because it exploits present social laws if at all possible, showing us nicely that an international company really does good things for local communities.

I trust Amazon, since it is a company that can in all seriousness act surprised once its systematic and systemic abuse of people is uncovered, feigning unawareness and promising immediate consequences.

I trust Amazon because it can now hide behind the "mistake" made with a right-wing militiaesque security outfit instead of addressing the actual scandal, which is the ruthless exploitation of workers who have little choice.

I trust Amazon because it can rely on our own inactivity, complacency and convenience which will let us order things instead of realising the sick machinery that Amazon's behaviour is just a product and example of and that is far more widespread, where everyone involved can defer responsibility because they are but a cog in an overall bigger, self-perpetuating scheme.

http://www.sueddeutsche.de/bayern/neue-vorwuerfe-gegen-amazo... [german]

https://www.taz.de/!111213/ [german]

http://www.independent.co.uk/news/world/europe/amazon-used-n...

http://www.businessinsider.com/amazon-to-investigate-german-...

Re: Why Do We Trust Amazon?

#34
post #5

I think people still trust amazon because they are an easy to understand company: at it's core, amazon is a business that sells things for a profit. Everybody can understand how they make their money.

"amazon is a business that sells things for a profit." Their financial reports sure don't support that theory. Apart from making very little profit as a company [1], they sell many products at a loss [2]. [1] http://www.engadget.com/2013/01/29/amazon-calendar-q4-2012-e... [2] http://www.newstatesman.com/blogs/technology/2012/10/amazon-...

[1]: They sell the things at a profit, then turn that profit into more infrastructure to sell things before it gets to the shareholders -- which may or may not be the best deal for the shareholders, but that part impacts the customers little. [2]: "many products" - what, Prime and the Kindle? Plenty of people don't interact with either. :P

Re: Why Do We Trust Amazon?

#35
When I saw the title of this article, I thought it referred to the fact that something like 1% of Internet sites run on Amazon Elastic Cloud. I was expecting the author to intimate that Amazon might be spying on everything done on those millions of virtual servers (data stored in their databases, access logs, etc).

It seems to actually be saying something a lot less interesting (at least to me).

Re: Why Do We Trust Amazon?

#38
I 'trust' Amazon because its a very classic buyer-seller relationship. I give them money, they give me things. They do a good job of giving me things, I give them more money. Incentives are aligned to benefit me. This is a relationship I can trust to 'do a good job of giving me things'.

I wouldn't say I trust Amazon, but I am comfortable in the relationship we have going on. :)

I am the customer, and I know it. This is not so with advertising-based companies (i.e., Facebook, Google).

Re: Why Do We Trust Amazon?

#39
post #29

Amazon is such an enigma to me. There are things about Amazon I really hate. The silly patents. The absolutely non-stop ad-retargeting. The often intrusive marketing emails. Yet if you asked, I'd rate them as my absolutely favorite online company. There is something extremely compelling about their brand. When my wife signed us up for prime, I actually became an even bigger fan (and I paid for the privilege!). At the…

I'm curious what you mean by "intrustive marketing emails". I've been a heavy Amazon customer more than 14 years (I easily spend five digits annually with them on products alone), I'm a Prime member, I use AWS, ... and I have never once received a single unsolicited email from Amazon (i.e., one not associated with the logistics of a specific purchase).

Re: Why Do We Trust Amazon?

#40
post #4

Amazon has very clever marketing which is evident in the sentiment reflected in the comments. One comment mentions that Amazon is the "cheapest possible way" to get anything. False. Many other retailers are likely to have the item you want at a lower price, even including shipping. Another comment mentions the customer service. Honestly, I don't think Amazon has very good customer service: every interaction is handle…

What you say about price is sometimes true, but Amazon has proven trustworthy, so they end up being the vendor backstopping a short list of specialists.

For electronics I try Newegg first. For cables, Monoprice. For espresso machines, WholeLatteLove. If I can't find a specialist site with good prices and a good reputation pretty quickly, Amazon gets the deal.

There are some categories where Amazon is a really bad shopping experience because they do not properly police vendors who "spam" a category so that finding the best price in a search is thwarted by pages of redundant listings. But for "stuff I might buy at Target but Target probably won't have as many choices" Amazon is tough to beat. Or you could say "for stuff that people are not passionate enough about to support an obviously good specialist site that can match or beat Amazon prices..."

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