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Establishing secure connection

wellsoffice.wellsfargo.com

31–40 of 161 posts

Re: Establishing secure connection

#31
post #25

Somewhere, deep within Wells Fargo HQ, there was a depressed developer in a windowless office that died a little inside when asked to make this.

I worked with the dev who wrote this at Wells Fargo. To be fair, they do have windows in their office.

  I worked with the dev who wrote this at Wells Fargo
You can't say that and not provide more details.... You are obligated now.

Re: Establishing secure connection

#32

You can see this in action by trying to login using dummy credentials here: https://wellsoffice.wellsfargo.com/ceoportal/ :-)

That makes this even sillier... The popup stays open claiming to be authenticating, while the main page has already returned with the error message "Your sign on was unsuccessful. Please try again..."

Re: Establishing secure connection

#36
This reminds me of a story I heard about those ATMs. What I heard is that there are technologies out there that can make a machine to count/validate cash almost instantaneous while not sacrificing accuracy. But apparently, that makes some customers worry that their money is not being processed right, and thus, every time you deposit money to those ATMs, they make that grinding noise, appears to be doing something useful.

Re: Establishing secure connection

#38
post #10

This sort of fake-loader animated GIF is pretty common; it's just a slightly more advanced version of a spinner GIF. I don't think it's really that bad. What would be bad is if this page would accept a parameter to redirect you to somewhere, but it appears it doesn't do that -- it just closes itself. Presumably this page appears in an overlay that then closes itself.

With spinner gifs, you generally tell them to stop spinning after some event; this just closes the window after a hard-coded 10 seconds.

Re: Establishing secure connection

#39

This is one of those things that is done by people going "We need our customers to 'feel secure'". I get the rationale, but is there actually any data that suggests this gives that actual feeling? That users "feel" more secure? Or are more trusting of the site? Or is this just cargo-cult UX? edit: I've seen this on too many financial apps to think it's an isolated incident. It's clearly a "thing" in financial apps (T…

I worked for a company that implemented a similar technique and it had positive results. The main features of one of their web based software products was a report generator. The report was quite complex and included a lot of calculations based hierarchical relationships of entities in the system. To build this report by hand would probably take hours, but the queries and calculations were all highly optimized and co…

Why do stories like this make me depressed.

Re: Establishing secure connection

#40

This is one of those things that is done by people going "We need our customers to 'feel secure'". I get the rationale, but is there actually any data that suggests this gives that actual feeling? That users "feel" more secure? Or are more trusting of the site? Or is this just cargo-cult UX? edit: I've seen this on too many financial apps to think it's an isolated incident. It's clearly a "thing" in financial apps (T…

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