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Why was my email leaked?

forums.dropbox.com

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Re: Why was my email leaked?

#11

Post by rhizome »

Khao wrote: post #5
jewel wrote: post #3

I also give out a separate email address to every service I sign up for. So far geico, mint, and dyndns have lost or sold my email address. I haven't gotten any spam on my dropbox account, but I've only had an account since 2012-10-02. I don't run any spam filtering, at all, and my email box is the catchall for my domain. These aren't just lucky guesses.

I'm surprised to see mint in that list. Have you contacted them in any way about this?

What's surprising about it? I've been receiving "ACTION REQUIRED" emails from them for years that do not actually require action, I receive them simply because I haven't logged in. Mint isn't as different from any of the other unsurprising email-leakers GP mentions as their reputation might otherwise lead one to believe.

Re: Why was my email leaked?

#12

Post by inovica »

Unfortunately I have seen their customer service go downhill recently. Not sure if they are having capacity problems or something. 2 weeks ago I signed up for a trial of Dropbox Teams and it said that after the trial I would be dropped back to my Pro account. I cancelled the trial as had made my mind up not to do it and it dropped me to a free account. Several emails to support, the account manager I'd been provided as part of the Teams setup and I still don't have my Pro account back and have had zero feedback from the. The only email I got was this one which is ridiculous:

Hi,

Thank you for your support request. Recently, we have been receiving a high volume of support requests and haven't been able to get back to you within a reasonable amount of time.

The volume of inquiries we receive on a daily basis prevents us from responding to all requests. Although requests from Pro and Teams users will be given priority assistance, we will do our best to get back to other inquiries when possible. If you are not a Pro or Teams user and you're looking to resolve your issue before we can respond, you may want to check out:

https://www.dropbox.com/help/

If you need to restore a large number of files and are unable to do so, please visit the following instructions to help us speed up the restoration for you:

http://db.tt/2QPImJ3g

If you are still experiencing problems, please reply to this message. We will try our best to get back to you, however we cannot guarantee a response. We're very sorry for the inconvenience.

Regards, The Dropbox Support Team

Re: Why was my email leaked?

#14

Post by axusgrad »

JumpCrisscross wrote: post #6
jewel wrote: post #3

I also give out a separate email address to every service I sign up for. So far geico, mint, and dyndns have lost or sold my email address. I haven't gotten any spam on my dropbox account, but I've only had an account since 2012-10-02. I don't run any spam filtering, at all, and my email box is the catchall for my domain. These aren't just lucky guesses.

" These aren't just lucky guesses. " How did you rule that out?

There would have been unlucky guesses as well as lucky guesses. It's incredibly unlikely that the first guess was correct, and that there were no guesses before or after that.

Re: Why was my email leaked?

#15

Post by pavel_lishin »

JumpCrisscross wrote: post #6
jewel wrote: post #3

I also give out a separate email address to every service I sign up for. So far geico, mint, and dyndns have lost or sold my email address. I haven't gotten any spam on my dropbox account, but I've only had an account since 2012-10-02. I don't run any spam filtering, at all, and my email box is the catchall for my domain. These aren't just lucky guesses.

" These aren't just lucky guesses. " How did you rule that out?

If they were lucky guesses, his catch-all box would also have caught other random guesses for that domain.

Re: Why was my email leaked?

#16

Post by ricardobeat »

inovica wrote: post #12

Unfortunately I have seen their customer service go downhill recently. Not sure if they are having capacity problems or something. 2 weeks ago I signed up for a trial of Dropbox Teams and it said that after the trial I would be dropped back to my Pro account. I cancelled the trial as had made my mind up not to do it and it dropped me to a free account. Several emails to support, the account manager I'd been provided…

That's funny. You were probably put on the free support queue, with low priority, since you're not a Pro user anymore :)

Re: Why was my email leaked?

#17

Post by 0x0 »

jewel wrote: post #3

I also give out a separate email address to every service I sign up for. So far geico, mint, and dyndns have lost or sold my email address. I haven't gotten any spam on my dropbox account, but I've only had an account since 2012-10-02. I don't run any spam filtering, at all, and my email box is the catchall for my domain. These aren't just lucky guesses.

Since the last two weeks, I have been getting 5-6 spam and phishing emails to my unique dropbox email address, so they must definitively have a leak on their hands. Found various reports on twitter, too.

I've also seen similar leaks from linkedin (obvious, since they acknowledged their hack), everydns, the nokia development forums (another obvious one that was acknowledged as compromised), namecheap.com and uneetee.com.

Re: Why was my email leaked?

#18

Post by Havoc »

Damn thats weak. Moderator "Andy Y." doesn't seem to grasp wth is going on at all and the rest of the moderators blatantly ignore ~5 people reporting unique email addresses being leaked.

So much for Dropbox...

Re: Why was my email leaked?

#19

Post by tlogan »

xer0x wrote: post #13

Holy crap Dropbox's moderators make me want to terminate my account with them.

I call this "Google effect". Some companies started to think they can have crappy customer support because Google's support is crappy and Google is doing great. Actually Google is doing great despite their crappy support.

Re: Why was my email leaked?

#20

Post by inovica »

ricardobeat wrote: post #16
inovica wrote: post #12

Unfortunately I have seen their customer service go downhill recently. Not sure if they are having capacity problems or something. 2 weeks ago I signed up for a trial of Dropbox Teams and it said that after the trial I would be dropped back to my Pro account. I cancelled the trial as had made my mind up not to do it and it dropped me to a free account. Several emails to support, the account manager I'd been provided…

That's funny. You were probably put on the free support queue, with low priority, since you're not a Pro user anymore :)

Yeah thats exactly what happened :) No other way to contact them and the account manager I dealt with hasn't responded either. Just counted and I've sent them 6 emails so far and zero response. Its such as shame as I have raved over Dropbox (partly as its Python which I also love), have 4 Pro accounts with my team and we were looking to sign up with 15 users to a Teams account. Looks like I'll be moving somewhere else now which is a real shame.
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