This was clearly a lack of oversight and sound engineering practices.
Who cancelled the backups? Why were they cancelled? Was it for non-payment of that service?
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I worked for an absolutely terrible company as Director of IT. The CEO and CTO were clueless douchebags when it came to running a sound production operation.
The CTO would make patches to the production system on a REGULAR basis and break everything, with the statement "that's funny... that shouldn't have happened"
I had been pushing for dev|test|prod instances for a long time - and at first they appeared to be on-board.
When I put the budget and plan together, they scoffed at the cost, and reiterated how we needed to maintain better up-time metrics. Yet they refused to remove Dave's access to the production systems.
After a few more outages, and my very loud complaining to them that they were farking up the system by their inability to control access - I saw that they had been hunting for my replacement.
They were trying to blame me for the outages and ignoring their own operational faults.
I found another job and left - they offered me $5,000s to not disparage them after I left. I refused the money and told them to fark off. I was not going to lose professional credibility to their idiocy.
Worst company I have ever worked for.