"I found myself on the phone to Rackspace, leaning on a desk for support, listening to their engineer patiently explain that backups for this MySQL instance had been cancelled over 2 months ago." Here's something I don't get: didn't Rackspace have their own daily backups of the production server, e.g. in case their primary facility was annihilated by a meteor (or some more mundane reason, like hard drive corruption)?…
Yes it would be nice if Rackspace could speculatively create a backup but they'd be dancing on ice doing so.