Well, there's a good reason not to use this service.
Issue 8788 - Every day around 9 AM Brussels time, huge drop in GAE performance
51–60 of 129 posts
Re: Issue 8788 - Every day around 9 AM Brussels time, huge drop in GAE performance
#52Many on the thread say the reporters are over-reacting. They are not. What would amazon do? They would not consider this an issue, would respond in less than 24 hours, and would take complete responsibility. GAE is a pay service. I think this level of service is pathetic.
As noted the only attempt at diagnosis is completely wrong (even the reporter is not on MS) and very late.
Re: Issue 8788 - Every day around 9 AM Brussels time, huge drop in GAE performance
#53Never pay Google. It has terrible support for all products
Re: Issue 8788 - Every day around 9 AM Brussels time, huge drop in GAE performance
#54Why would anyone put anything production critical on Google these days, knowing that they provide 0 support across most of their business?
http://www.google.com/intl/en/enterprise/apps/business/prici...
Either you click "Start Free Trial" or "Contact Sales". The one is automatic registration, the other involves human interaction.
I guess Google Apps illustrates this the best. IMHO it's somehow the glue that keeps your stuff together when you use Google as hoster.
Re: Issue 8788 - Every day around 9 AM Brussels time, huge drop in GAE performance
#55Earlier quoted context omitted.
The problem with saying things like "Support packages are available", is that time and again we see paying Google customers with support packages being treated awfully. For example, this guy was a paying Google customer but couldn't get help http://www.sultansolutions.com/google-voice-lost-number/ These are paying customers who are paying a non-trivial amount of money for support (though not the "Premium" support in…
We're a paying customer of GAE. I think it's quite clear that paying for the basic service doesn't include support beyond the public issue tracker and the forums. Support packages start at $150 per month, and at that point you get a 4 hour response time. I think that's entirely reasonable. We have yet to sign up for a support level, but then again we're not really seeing any troubles with the service.
I guess the question is, if you're paying and you find what you believe is a system wide issue, do you expect a resolution?
In this case, Google's response is seemingly "It might (or might not) be a system-wide issue, but we don't care - we won't fix it".
There's no indication in this case that someone paying $500 a month for the premium support would get a better answer.
Re: Issue 8788 - Every day around 9 AM Brussels time, huge drop in GAE performance
#56Ok, so here's the deal. If your app runs exclusively on GAE you've essentially tied yourself to one cloud vendor. Now disregarding the respective benefits and drawbacks of google as a hosting company for your app (I would never do that), being dependent on one cloud provider is a very bad idea. No matter if you run on EC2, Azure or GAE, if you can't seamlessly switch to another provider, you're screwed. These all go…
Not really.
You can host your own applications using AppScale or Typhoonae.
Moving applications is easy. Moving data is much worse.
Re: Issue 8788 - Every day around 9 AM Brussels time, huge drop in GAE performance
#57I am also a GAE-user, I have had no problems like the OP. But I start to miss a fundamental feature, sockets. I have worked around it by using other services and polling. Maybe wrong forum, but is there any infrastructure templates for setting up a scalable web/db/loadbalancer/memcached for a simple tradional webservice, in my case a game? I want to be able to sleep at night, and easily scale up by adding some more m…
Channels.
Re: Issue 8788 - Every day around 9 AM Brussels time, huge drop in GAE performance
#58Never pay Google. It has terrible support for all products
Not my experience at all. While it's true I never had much trouble with App Engine, when I had problems, they were solved rather quickly.
Re: Issue 8788 - Every day around 9 AM Brussels time, huge drop in GAE performance
#59Not surprising... the second most-voted bug in Google Code, reported exactly a year ago ( http://code.google.com/p/support/issues/detail?id=24324 ) deplores the removal of a feature that was already there (the Updates page) and was the single most useful feature in Google Code for many of us. After one year and more than 800 people registering their interest on the issue, they haven't even explained why they removed it or whether there are any plans of brinding it back.
Re: Issue 8788 - Every day around 9 AM Brussels time, huge drop in GAE performance
#60A GAE user sees a problem of his service being slow, writes a frantic bug report with caps and exclamation marks and threatens to leave GAE. As a GAE user myself, two questions come to mind: 1. Is GAE outside of their .9995 SLA* uptime? If they aren't, then it probably isn't important enough spend time looking into it. Customers cannot expect better than the agreed upon uptime percent, and hosting companies are oblig…
1. 0.9995 SLA means about 6 minutes of downtime a month. Since it's a daily event, I'm guessing that yes, the SLA is violated.
2. It's a problem that is occurring daily, with a test case that has pretty much no code at all. That in itself does not prove anything, but it really makes me wonder how it could be a problem on the user's side.