Why Facebook has never listened and why it definitely won’t start now
1–10 of 20 posts
Re: Why Facebook has never listened and why it definitely won’t start now
#2Is it possible to suck up more than this?
Re: Why Facebook has never listened and why it definitely won’t start now
#3I don't care that much either way about the re-design, however, it seems kind of dumb to tick off your users on purpose.
We are talking about basic usability here, not whether a luxury sports car that less than 1% of the population owns during their mid-life crisis has a trunk.
Re: Why Facebook has never listened and why it definitely won’t start now
#4Is it possible to suck up more than this?
"Zuckerberg is a real leader because he doesn’t care what anyone thinks. He’s going to do what he thinks is best for his business. I wish Silicon Valley had more like him."
Re: Why Facebook has never listened and why it definitely won’t start now
#5I don't care that much either way about the re-design, however, it seems kind of dumb to tick off your users on purpose. We are talking about basic usability here, not whether a luxury sports car that less than 1% of the population owns during their mid-life crisis has a trunk.
The blogger says that Facebooks usibility goal is different than what users can see so their opinions are short sighted. Facebook is going through a design change in order to build new, non-user, growth. Facebook is becoming more usable for a different market, namely businesses. It isn't on purpose, it's a side-effect, or so the theory goes.
The analogy you refer to was fine. It made a point and was short.
Re: Why Facebook has never listened and why it definitely won’t start now
#6Uh being contacted by lots of companies because you announce having a baby is definitely NOT the future. Unless Facebook ad Twitter design away the "unsubscribe" button.
Re: Why Facebook has never listened and why it definitely won’t start now
#7I think its a bit of a stretch to forecast the current redesign to something that will be happening decades later. I can't accept the fact that even in 2015 it will be the same game on the internet much less 2035. Scoble sometimes has some insightful writeups, but somehow correlating the facebook redesign to technology ubiquity in the future is a murky forecast at best. No one can predict what will happen then. The future on the web remains to be built.
Re: Why Facebook has never listened and why it definitely won’t start now
#8I'm sorry but the Porsche analogy is just crap. If you ask Porsche enthusiasts, they will not list "trunk room" or "more leg room" as desirable features of their next Porsche. If you ask the thousands of people who buy a Porsche because it is a status symbol, then yes, they will want it to be more like a Volvo. Does Porsche listen to the former? Heck yes they do. And the latter? They are laughed at and ignored while their checks are cashed.
For the record, I am indifferent to the redesign but do not use Facebook too much. FWIW, I think the average facebook user is just scared of a website changing in general and the concept of "redesign" is entirely lost on them.
Re: Why Facebook has never listened and why it definitely won’t start now
#9Scoble is treating this issue like it's black and white, when in fact it's more complicated. In reality, Zuckerberg should ignore some of his users, and listen to others.
People who complain about these types of changes generally fall into one of two categories:
1) Stubborn people who just hate change. They are used to something being a certain way, and are inconvenienced by having to change their thought pattern, even if it has an overall positive effect.
2) People who dislike the change for specific, actionable reasons, and would not be opposed to the change if their issues were resolved. These issues are often related to the inability to do something that was possible in the previous version, or legitimate usability issues which were not tested thoroughly enough before making the change.
Facebook should listen to the people who fall under category 2 and ignore category 1. A few minor changes to the new format would go a long way in making the majority of users satisfied.
Re: Why Facebook has never listened and why it definitely won’t start now
#10Is it possible to suck up more than this?
"I told him he was brilliant and that his moves this month would be remembered for decades. Decades."
I'm amazed Scoble's been able to keep his tall talk intact after this many years of announcing next big things that never go anywhere. But I'll say this for the guy -- he's perky.