The problem this doesn't solve is the customer who emails support, includes a screenshot. The screenshot doesn't include the browser frame, but just clearly shows something being rendered incorrectly. You kind of are stuck - first trying to reproduce locally, and then you have to resort to asking "what browser are you on?"... Anyone have other ideas about how to handle the email support when it's like this?
Show HN: Stop asking your clients "What browser are you on?"
21–30 of 85 posts
Re: Show HN: Stop asking your clients "What browser are you on?"
#22You need to add support for custom domains so that I can tell people to visit blah.mydomain.com by setting a CNAME record in DNS. This is especially important given that your domain name is less than ideal at present for support purposes; I've had enough of reading out hyphenated domains over the phone, and will avoid services that involve doing so. Looks good though! Do you remember previous visits to the page as we…
Thanks! CNAMEs are supported in the Pro version you can upgrade to. Previous visits are remembered, you can access all the data from your control panel or click the permalink in the e-mail you receive on new visits.
how do you handle SSL with CNAMEs? I'd like to offer CNAMEs for my customers as well, but the lack of SSL support means I don't for security. Suggestions?
Re: Show HN: Stop asking your clients "What browser are you on?"
#23I think it's a GREAT idea. Now, this might just be me, and I don't want to sound negative, or take anything away from the effort you've obviously put into making this really good, but ... For $120 / year I think, hmm I could probably build something that does this (just for me) in an hour, and it'd be fun! However at $10 per YEAR, I would think it's a steal and jump at it. Not suggesting you should drop your pants on…
You've got to be kidding me. $10 a year may as well be nothing. I wouldn't do anything for anybody for $10/year. I probably couldn't even be bothered invoicing you.
You're right that it's a very simple product, though. $5 a month with a 20% discount for $50/yr sounds fair to me.
I like it though. Your textbook well executed MVP. The price might need some tweaks but hey, it's a product. Well done Jonas.
Re: Show HN: Stop asking your clients "What browser are you on?"
#24Earlier quoted context omitted.
Thanks! CNAMEs are supported in the Pro version you can upgrade to. Previous visits are remembered, you can access all the data from your control panel or click the permalink in the e-mail you receive on new visits.
how do you handle SSL with CNAMEs? I'd like to offer CNAMEs for my customers as well, but the lack of SSL support means I don't for security. Suggestions?
Tricky one. I don't think there's any way to solve that, other than creating certificates for every CNAME - which is too expensive and complicated for your clients.
I've run into this with Campaign Monitor and they simply don't do SSL for CNAMEs. Since they do everything else perfectly, I'm assuming there's no way to solve this problem.
Re: Show HN: Stop asking your clients "What browser are you on?"
#25I have found this to be useful: http://supportdetails.com/ What benefit does your service have over this one? Furthermore, if I send mycompany.browser-details.com links to two people, how does your system identify who clicked on the link?
Definitely, support-details.com was the inspiration. However, we didn't want to send our clients to some other site - we needed a branded version. As for identifying users: you can add multiple recipients in case there are several people in your organisation using it. We figure that you'll mostly have your client on the phone or are sending an email and expect an answer within minutes - so you know who it was. In the…
Needed a branded version? This is when you're talking to clients that can't tell the difference between one browser and another? These clients can't tell the difference between a big blue e, a fox or a colourful circle? Yet you needed a branded version?
I'm just pulling your leg, I understand that you needed a branded version and that wasn't influenced by your clients inability to distinguish between core brands in the online space.
Re: Show HN: Stop asking your clients "What browser are you on?"
#26The problem this doesn't solve is the customer who emails support, includes a screenshot. The screenshot doesn't include the browser frame, but just clearly shows something being rendered incorrectly. You kind of are stuck - first trying to reproduce locally, and then you have to resort to asking "what browser are you on?"... Anyone have other ideas about how to handle the email support when it's like this?
At the risk of making your service/site appear error-prone, you could make it evident on each page what a user should do if there is a problem. Basically have a method for the user to send an email to support with what is equivalent to a stack trace for that page: include their browser info, and any other relevant generic info.
Just spit-balling here.
Re: Show HN: Stop asking your clients "What browser are you on?"
#27Why not just a JS API for this? I just cannot see the full application for this app. It is interesting but the work required to get that info by using JS and just plot it is not that high. Just my 2cents
You could also request the http info and simply show that to a person on a page. In rails it would be as simple as calling 'request.user_agent' and printing that value on screen.
Re: Show HN: Stop asking your clients "What browser are you on?"
#28Would be great if it also took note of the DPI so retina-style devices could be detected.
Re: Show HN: Stop asking your clients "What browser are you on?"
#29In my Firefox @ WinXP it displays Java 10 :)
I guess it's an issue with the values reported by the browser (about:config lists Java plugin with 10.13.2.20). Chrome and Opera correctly say Java 7.
Also, the Flash version could be more detailed. http://supportdetails.com/ lists precise version. Flash 11.2 vs 11.6 might make a difference. The more details, the better.
Re: Show HN: Stop asking your clients "What browser are you on?"
#30Google Chrome on a Mac reports the following... PDF: No - wrong Chrome has a built in PDF reader JAVA: No - wrong I do have java OGG-VIDEO: Probably supported - lol? probably H.264-VIDEO: Probably supported - ^ WEBM-VIDEO: Probably supported - ^ And not to be a party pooper but why do I need to signup? Why can't I just click "Get Browser Details" get a unique hyperlink that I could then send to someone. What if I hav…
The "probably" comes directly from the HTML5 Media spec. Browsers can't say for sure that they support a certain video format.
media.canPlayType(type) - Returns the empty string (a negative response), "maybe", or "probably" based on how confident the user agent is that it can play media resources of the given type.
~ http://www.whatwg.org/specs/web-apps/current-work/multipage/...