Everything just doesn't work and nobody cares

#1

Post by firedev » Sun, Feb 10, 2013, 3:57 PM UTC

I am seriously tired. Nothing "just works", I have to always reboot, restart, replug, update, force-quit and make sure it didn't hang up while I wasn't looking.

Everything just doesn't work and nobody cares
dear-apple.com

Re: Everything just doesn't work and nobody cares

#2

Post by Frozenlock » Sun, Feb 10, 2013, 4:32 PM UTC

At least my zoom button works...

Re: Everything just doesn't work and nobody cares

#3

Post by Expez » Sun, Feb 10, 2013, 4:32 PM UTC

Apple's walled-garden is becoming quite large and it might be the case that they don't have enough engineers to tend that garden at the moment. Apple is, however, not a hardware company, they're selling an entire ecosystem to their users. It is in their best interest to make sure the user's entire experience is pleasant, so you can feel confident that someone does care.

I would suggest you leave for greener pastures, but Job's genius was such that you're probably not even considering that: it would mean giving up all the content and apps you've bought.

Re: Everything just doesn't work and nobody cares

#4

Post by firedev » Sun, Feb 10, 2013, 4:37 PM UTC

Frozenlock wrote: post #2

At least my zoom button works...

I remember in Lion I had to always re-enable Trackpad zoom in preferences because it wasn't working otherwise.

Re: Everything just doesn't work and nobody cares

#5

Post by prezjordan » Sun, Feb 10, 2013, 4:38 PM UTC

I've found that Chrome works especially poorly with a weak internet connection. When I'm tethering from my phone, Chrome sometimes cannot load webpages (I have to close tabs and reopen), whereas on Safari I don't experience this issue. Could be all my extensions though?

Re: Everything just doesn't work and nobody cares

#6

Post by firedev » Sun, Feb 10, 2013, 4:39 PM UTC

Expez wrote: post #3

Apple's walled-garden is becoming quite large and it might be the case that they don't have enough engineers to tend that garden at the moment. Apple is, however, not a hardware company, they're selling an entire ecosystem to their users. It is in their best interest to make sure the user's entire experience is pleasant, so you can feel confident that someone does care. I would suggest you leave for greener pastures,…

I wish, but sorry, what pastures? Everything else is even worse. And I am a web-developer, not somebody who buys stuff because it looks nice.

Re: Everything just doesn't work and nobody cares

#7

Post by mberning » Sun, Feb 10, 2013, 4:40 PM UTC

Expez wrote: post #3

Apple's walled-garden is becoming quite large and it might be the case that they don't have enough engineers to tend that garden at the moment. Apple is, however, not a hardware company, they're selling an entire ecosystem to their users. It is in their best interest to make sure the user's entire experience is pleasant, so you can feel confident that someone does care. I would suggest you leave for greener pastures,…

If the greeness of the pasture is defined by how well 'things just work' then there are no other greener pastures. You would be trading one set of bugaboos for another.

Re: Everything just doesn't work and nobody cares

#8

Post by Karunamon » Sun, Feb 10, 2013, 4:41 PM UTC

Invariably it seems the majority of people who have these problems have done something to their computer. Either downloading an app they shouldn't have, or playing with settings they shouldn't have, or there's a hardware issues (power/memory problems will cause all manner of weird behavior)

Something along those lines.

The problems mentioned here are simply not shared by most users.

Show of hands, how many Apple users here can't get Chrome to work reliably?

How many iTunes users have had the app crash on them? I've been a fan of their products (software too) for at least a decade now, and the only crash issues I've ever had on iTunes were on Windows. (Apple's ported software is invariably crap) And I've got a library approaching 50k songs.

I've never had a problem with Preview corrupting files.

I've never had mail from the past appear on an iPhone.

Either I am incredibly, incredibly lucky, or these problems are rare and don't affect that many people.

And I am not that lucky.

Re: Everything just doesn't work and nobody cares

#9

Post by pjmlp » Sun, Feb 10, 2013, 4:41 PM UTC

This is why the computing industry should move away from this behaviour and into what is common in other industries, where if something is broken the seller is accountable for it.

Re: Everything just doesn't work and nobody cares

#10

Post by officemonkey » Sun, Feb 10, 2013, 4:42 PM UTC

We have a lot of the same problems in my home too. My wife's computer, iPhone, and iPad refuse to behave with her email.

I'm using an old iMac as a media server, but every time I connect remotely using Team Viewer, it complains that I don't have a mouse attached.

My new iPod touch still won't sync remotely.

We were Apple fans "back in the day" (1990s) because it all "just works." The funny thing is my new Desktop/Gaming machine (running Windows 8) is more trouble-free than anything else I own.

Apple should work harder on household integration. Otherwise they'll lose out to Almond, Roku, Kindle, and all the other boxes that "just work together."