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GoDaddy deletes my domains and charges me to restore them

asifali.me

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Re: GoDaddy deletes my domains and charges me to restore them

#11

Post by binceipt »

azifali wrote: post #3
jessaustin wrote: post #2

Never attribute to incompetence that which is adequately explained by avarice. This is just like Goldman Sachs, deliberately confusing the customer and then making money off that confusion. When GoDaddy did this to me I let the (somewhat unimportant, fortunately) domain lapse and bought it back with Hover.

Thank you for that advice. I will remember that...I will be moving my domains to Hover or namecheap soon.

namecheap is a lot better. I am also moving to namecheap as well for all my domain which is hosting by fucking gomummy

Re: GoDaddy deletes my domains and charges me to restore them

#12

Post by niggler »

kbar13 wrote: post #8

godaddy really blows. they seriously do make things a lot harder for the customer so that they are -forced- to stay with godaddy. And their retarded overhyped ads don't help either; why are they putting up trash ads at ridiculous rates?

You are talking about the ad -> success

The worst thing for a company is if the ad is completely ignored.

Re: GoDaddy deletes my domains and charges me to restore them

#13

Post by jrs235 »

paulftw wrote: post #4

would it be legal, if the author paid them whatever they wanted, transferred the domain out of godaddy's control and then requested a CC chargeback with the bank? Banks usually side with the customer.

They'd probably send the unpaid invoice to collections.

Re: GoDaddy deletes my domains and charges me to restore them

#14

Post by grumps »

paulftw wrote: post #4

would it be legal, if the author paid them whatever they wanted, transferred the domain out of godaddy's control and then requested a CC chargeback with the bank? Banks usually side with the customer.

I think that would depend on Godaddy's willingness to prove that it was in fact you who initiated the payment.

Knowing them, they'd be all over that for a penny.

Re: GoDaddy deletes my domains and charges me to restore them

#16

Post by dpcan »

niggler wrote: post #10
paulftw wrote: post #4

would it be legal, if the author paid them whatever they wanted, transferred the domain out of godaddy's control and then requested a CC chargeback with the bank? Banks usually side with the customer.

Godaddy would fight the chargeback. It's not like CC companies always side with customers -- the company gets a chance to make an argument. What most likely would happen is Godaddy would point to some line in the ToS and then point to you agreeing to it.

I believe you are correct. I tried to do a chargeback once because the company refused to believe me, and there was no way into my account where my credit card was stored and they would keep charging it year after year. And they wouldn't just delete my card from their records.

I tried a Chargeback, but the credit card denied it after the "big" company argued it.

So, I ended up changing he number of my credit card, and they ended up canceling my account for non-payment/renewal.

Re: GoDaddy deletes my domains and charges me to restore them

#17

Post by treitnauer »

GoDaddy's dashboard might be bloated which can be confusing but I doubt they deliberately delete domains after removing the credit card info from your account (as long as a domain hasn't reached the expiration date of course).

As the GoDaddy representative correctly mentioned, it is the registries who are to blame for any restore fees. It's bad enough that you as a customer lost domains so Verisign, PIR, Afilias or any other gTLD registry shouldn't ask for anything else but the normal renewal fee.

Re: GoDaddy deletes my domains and charges me to restore them

#20

Post by fakeer »

azifali wrote: post #6
newhouseb wrote: post #5

I had the same thing happen - I tried to turn off auto-renew by deleting my payment details and somehow managed (through godaddy's misleading interface) to cancel all of my domains effective immediately. I lost something like 30 domains in the process and support refused to re-instate them for anything less than something like $3000. This is old news, but you shouldn't be giving these guys your money.

Wow..never realized that this actually happens. How come no one has dragged them to court on this? Deleting credit card != waiving off the service that has been paid in advance for the next year(s).

You can be the first to drag to the courts. By the way, what's the current status? Any improvement? Or did they restore your domain back to you?
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