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Elastic (YC W11) launches Close.io, sales software designed by salespeople

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Re: Elastic (YC W11) launches Close.io, sales software designed by salespeople

#11

I would love to have my sales guys using it but they don't have Macs =/. Going with ringdna+salesforce for now

Both Mac and Windows are supported natively. Once you signup, we'll detect the right OS and start the Windows or Mac download accordingly.

Re: Elastic (YC W11) launches Close.io, sales software designed by salespeople

#12
post #9

Not bad at all! I like having all the contact options in one application, and I find it quite useful since I don't have to deal with multiple apps/devices to accomplish a big task. Since I haven't played with it yet, what number does it call people with? Would each user would get a new one, or would it be per plan?

We automatically provision a phone number from each user (and you can choose a different area code or country code) or we can port in an existing number.

Re: Elastic (YC W11) launches Close.io, sales software designed by salespeople

#14
post #13

How do you handle web leads? Is there some form of form creation tool for generating that info? How do the leads get in the system to start?

We've got an API you can hook up to your web form - http://developer.close.io/ (email me if you have any issues)

And a bulk CSV import tool (from the dropdown in the app) http://help.close.io/customer/portal/articles/965955-bulk-im...

Re: Elastic (YC W11) launches Close.io, sales software designed by salespeople

#17
post #15

Are you using Twilio?

We evaluated Twilio, but decided against it due to lower call quality. Their gateways are virtualized in the cloud and this can lead to timing issues or hollow/tinny sounding audio. Twilio also lacked their SIP endpoint (not sure if this is still in beta) at the time we started building Close.io, which would have allowed us to do native calling. We ended up working with Plivo (another YC company) and have been happy with our choice.

Re: Elastic (YC W11) launches Close.io, sales software designed by salespeople

#19
post #13

How do you handle web leads? Is there some form of form creation tool for generating that info? How do the leads get in the system to start?

We've got an API you can hook up to your web form - http://developer.close.io/ (email me if you have any issues) And a bulk CSV import tool (from the dropdown in the app) http://help.close.io/customer/portal/articles/965955-bulk-im...

Wordpress being epic and the most used CMS and gravity forms being the most used form plugin...

You might want to consider releasing a plugin to feed leads from gravity forms into your solution. My $.02.

Re: Elastic (YC W11) launches Close.io, sales software designed by salespeople

#20
Wow, this looks great. I looked at using Salesforce, and it was so painful (I've used it before) that we ended up just using RT (which is great for support issues, but sucks for sales).

Going to try this out for sales.

Also, yay for using Plivo and good call quality instead of Twilio. This should presumably support native SIP endpoints (and G.722), so I'm a lot more likely to use it.

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