Earlier quoted context omitted.
It's not about what the customer complains or notices at short term, is about having a quality system that can be augmented without accumulating same kind of debt. I can give a simple example. I have a coder here that filled the crontab of a server with periodic tasks. One of them was doing +200 failed requests per second and shutdown one of our routers. The router wrote so much logs that it changed the health of its…
> It's not about what the customer complains or notices at short term, is about having a quality system that can be augmented without accumulating same kind of debt. I agree with this wholeheartedly, but convincing nontechnical management of this fact has been extremely difficult. It was hard in the days of the stackoverflow copy-paste monkeys, and it's even harder in the age of LLMs.
Too often, what happens is that the proposed benefit is vague and not empirical, and then the benefit is not actually realized by a large investment into it, destroying trust.