Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Salesforce Global Outage

status.salesforce.com

Post reply on HN
Print view View original

111–120 of 184 posts

Re: Salesforce Global Outage

#111

Post by trebligdivad »

stmw wrote: post #66

Despite all of the snark here, in my experience Salesforce SRE team is quite competent. The engineering challenges of running a large PaaS - not just with own apps, but with millions of customer-written apps running on it - are quite interesting, and sadly things happen. The status page makes sense to actual customers, it's the particular "pods" where a given service runs.

What I'm curious about is why it is a single-PaaS; I'd have expected Salesforce to have the customers quite isolated so the chance of bringing down multiple customers at once was much smaller.

Re: Salesforce Global Outage

#112

Post by cmiles8 »

sschueller wrote: post #107
cmiles8 wrote: post #105

Salesforce has turned into the monolithic messy bloatware it set out to replace. Please VCs stop with the AI FOMO and find a few good startups to just go destroy Salesforce and give folks a simple inexpensive replacement.

As someone who has never used Salesforce nor hubspot. What are the core features that has people using these services? Is it just the integration between all the different areas where customer data lives?

It’s like a lot of these big SaaS platforms that lock people in to big contracts. They promise the world with all sorts of features and integrations but most customers don’t use that and get locked into buying a very expensive solution to a very simple problem (in this case tracking sales pipelines).

Where customers do use the features and integrations it’s often a giant mess that needs a whole separate ecosystem of consultants and “partners” to get the thing working and maintaining it.

Re: Salesforce Global Outage

#113

Post by felineflock »

jtrn wrote: post #13

And nothing of value was lost. God, I hate everything about Salesforce. Sometimes I have to integrate against their services, and it is always a pain, not to mention what the core project actually is: optimization of marketing and spam.

What is painful about a plain REST API?

Re: Salesforce Global Outage

#115

Post by prpl »

trebligdivad wrote: post #111
stmw wrote: post #66

Despite all of the snark here, in my experience Salesforce SRE team is quite competent. The engineering challenges of running a large PaaS - not just with own apps, but with millions of customer-written apps running on it - are quite interesting, and sadly things happen. The status page makes sense to actual customers, it's the particular "pods" where a given service runs.

What I'm curious about is why it is a single-PaaS; I'd have expected Salesforce to have the customers quite isolated so the chance of bringing down multiple customers at once was much smaller.

a few things are global (login service) to some extent, just as AWS places several such things in us-east-1

Re: Salesforce Global Outage

#116

Post by dd8601fn »

cmiles8 wrote: post #105

Salesforce has turned into the monolithic messy bloatware it set out to replace. Please VCs stop with the AI FOMO and find a few good startups to just go destroy Salesforce and give folks a simple inexpensive replacement.

There are 10,000 “simple inexpensive replacements”. Always have been. If you need a glorified three object contact list… you shouldn’t buy Salesforce.

Those just, obviously, can’t do almost any of the forty million serious things that Salesforce does, and real businesses do need.

Re: Salesforce Global Outage

#119

Post by ocdtrekkie »

Anon1096 wrote: post #103
stmw wrote: post #66

Despite all of the snark here, in my experience Salesforce SRE team is quite competent. The engineering challenges of running a large PaaS - not just with own apps, but with millions of customer-written apps running on it - are quite interesting, and sadly things happen. The status page makes sense to actual customers, it's the particular "pods" where a given service runs.

Hacker News is much easier to read when you realize that 95% of people have never worked on a "high" (maybe we could say >1B requests per day as a starting point) scale distributed service and think it's trivial to run one with more than 2 nines. You see comments all the time here mentioning that their own desktop at home is achieving more than that which belies deep misunderstanding of how systems are measured. Or t…

> which belies deep misunderstanding

I think you are missing the point. When I state my Exchange server is more reliable than Exchange Online, I don't think I'm a better engineer. I recognize Microsoft has harder problems to solve than I do. I think building overengineered, oversized SaaS environments is introducing extreme risk. It's an inherent flaw of the current approach.

Smaller is, in fact, better, because it's easier to operate reliably.

Post reply on HN