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Salesforce Global Outage

status.salesforce.com

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Re: Salesforce Global Outage

#101

Post by isityettime »

schnevets wrote: post #89
elzbardico wrote: post #79

Kind of ironic. Salesforce is basically one of the major spiritual grandfathers of Slop. It is not uncommon in production systems to find that objects like Contact and Account have hundreds of custom fields. Sometimes, you find out that several of them have the same meaning and semantics, but were used at different times. Digging out you discover that some Marketing guy that used to work at the company did some task…

Something tells me Troy the Salesforce Admin/BD Analyst did not cause the SAAS infrastructure to go down. And I think you're confusing crud with slop.

I've never worked somewhere that had a Salesforce integration which wasn't an eternal disaster. Have you?

Why is every company's Salesforce team absolute bottom of the barrel developers with super high churn, no responsibility, and little competency?

Something about the product and its positioning attracts catastrophe. That's what GP is talking about.

Re: Salesforce Global Outage

#102

Post by karmakaze »

ramesh31 wrote: post #68
mergy wrote: post #51

Unplanned outage timing is never good but this is really not good. https://www.salesforce.com/dreamforce/ Sept 15-17

Probably not a coincidence

Yup. Could be that everyone was rushing to get all their products and demos ready leading up to it.

Re: Salesforce Global Outage

#103

Post by Anon1096 »

stmw wrote: post #66

Despite all of the snark here, in my experience Salesforce SRE team is quite competent. The engineering challenges of running a large PaaS - not just with own apps, but with millions of customer-written apps running on it - are quite interesting, and sadly things happen. The status page makes sense to actual customers, it's the particular "pods" where a given service runs.

Hacker News is much easier to read when you realize that 95% of people have never worked on a "high" (maybe we could say >1B requests per day as a starting point) scale distributed service and think it's trivial to run one with more than 2 nines. You see comments all the time here mentioning that their own desktop at home is achieving more than that which belies deep misunderstanding of how systems are measured. Or that unofficial github status page repeatedly posted here that counts all github services together into one number.

Re: Salesforce Global Outage

#104

Post by gibsonf1 »

stmw wrote: post #66

Despite all of the snark here, in my experience Salesforce SRE team is quite competent. The engineering challenges of running a large PaaS - not just with own apps, but with millions of customer-written apps running on it - are quite interesting, and sadly things happen. The status page makes sense to actual customers, it's the particular "pods" where a given service runs.

Hmm, could the use of genAI have anything to do with this failure and the inability to quickly fix it?

Re: Salesforce Global Outage

#105

Post by cmiles8 »

Salesforce has turned into the monolithic messy bloatware it set out to replace.

Please VCs stop with the AI FOMO and find a few good startups to just go destroy Salesforce and give folks a simple inexpensive replacement.

Re: Salesforce Global Outage

#107

Post by sschueller »

cmiles8 wrote: post #105

Salesforce has turned into the monolithic messy bloatware it set out to replace. Please VCs stop with the AI FOMO and find a few good startups to just go destroy Salesforce and give folks a simple inexpensive replacement.

As someone who has never used Salesforce nor hubspot. What are the core features that has people using these services? Is it just the integration between all the different areas where customer data lives?

Re: Salesforce Global Outage

#109

Post by dd8601fn »

jtrn wrote: post #13

And nothing of value was lost. God, I hate everything about Salesforce. Sometimes I have to integrate against their services, and it is always a pain, not to mention what the core project actually is: optimization of marketing and spam.

Sure, if you’re struggling with weird custom endpoint behavior, or custom triggers and validation, that’s on your admins and devs.

But if you’re having trouble with the standard rest or bulk apis, that’s 100% on you.

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