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LG denies TV spying claims, says tracking and snooping concerns 'not true'

tomshardware.com

41–50 of 513 posts

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#41

ACR is "not enabled by default"? Is this actually true or is it one of those weasley technicalities where the tv ships with it turned off, but once you connect the tv to the internet it turns on?

it turns on when you agree to the 197 page arbitration agreement

source: i made it up

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#42
post #21

Earlier quoted context omitted.

they detail, but no one reads that anyways

And if anyone didn’t watch GN’s video on it, it’s thousands of pages of text requiring a button press to scroll each. It’s designed for no one to read. We should have laws that limit this kinda of “agreements”

They should flat out be banned for consumer electronics and goods.

It's insane that something you purchase can force a post purchase EULA before it can do anything.

Imagine buying a shirt but there's a 10 page EULA that says you agree to arbitration as soon as you break the seal. Or a blender, or an oven, or a refrigerator.

A lot of the "smart" electronics are in fact just that, they are sneaking in EULAs to use an app to connect to the device which robs you of your rights and protections as a consumer "Oh, the law says we have to give a 10 year warranty, but unfortunately you installed our app to work with your device which says you agree to forgo the warranty and pay us for the right to sue".

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#43

ACR is "not enabled by default"? Is this actually true or is it one of those weasley technicalities where the tv ships with it turned off, but once you connect the tv to the internet it turns on?

I bet it's inadvertently enabled if you want to watch Netflix within 5 minutes of powering on the TV and rush through its setup

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#44
post #40

Note that their statement could also be true if they record 99% of the time. We need to start calling companies out for meaningless weasel statements like "We don't record continuously". The majority of the problem is also simply the ability to record. Putting a remote control listening hardware on a device that runs a plethora of 3rd party apps and with full connection to the internet means that even if LG isn't con…

As someone who hasn’t owned a television in decades, why would a TV even need a microphone in the first place? How many other household devices have a microphone whose primary function is orthogonal to recording audio?

Every speaker can be used as a microphone if the circuitry is added to do so.

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#45
post #40

Note that their statement could also be true if they record 99% of the time. We need to start calling companies out for meaningless weasel statements like "We don't record continuously". The majority of the problem is also simply the ability to record. Putting a remote control listening hardware on a device that runs a plethora of 3rd party apps and with full connection to the internet means that even if LG isn't con…

As someone who hasn’t owned a television in decades, why would a TV even need a microphone in the first place? How many other household devices have a microphone whose primary function is orthogonal to recording audio?

Of course it is needed in a https://en.wikipedia.org/wiki/Telescreen ...

Some "smart" TVs could do skype in the past, I'm not sure if they needed external headsets of worked with builtin mikes.

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#46

ACR is "not enabled by default"? Is this actually true or is it one of those weasley technicalities where the tv ships with it turned off, but once you connect the tv to the internet it turns on?

https://youtu.be/6IFVTcM28KA?t=1370

They at least use a pattern where you need to accept terms of use & privacy policy when you download an app. Same screen has option to accept other agreements like ACR. However by default "select all" option is highlighted so people will often click that.

Slightly earlier on video they state that certain ad related things got turned on automatically during software updates.

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#48

Easy solution. Do not connect your TV to the internet.

I'm not sure if any TVs currently do this, but they could connect to unsecured public WiFi without the user doing anything, if one were available with no password. Fortunately such networks aren't that common most places, but it's not a big leap from the sketchy things LG and other companies do. They could also put SIMs in them if they wanted. Again, I don't know that any do that, but I wouldn't put it past them. I'm…

I'm not sure of the current state of it, but a few years back specturm was selling access to a private network based on consumer routers. Tmobile could partner with them so that one of their customers could go through spectrum instead of the cell towers in cases where connections were spotty.

That's exactly the sort of thing I could see LG piggy backing on. Your neighbor might have spectrum so the LG TV connects to it's private network to phone home.

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#49
post #40

Note that their statement could also be true if they record 99% of the time. We need to start calling companies out for meaningless weasel statements like "We don't record continuously". The majority of the problem is also simply the ability to record. Putting a remote control listening hardware on a device that runs a plethora of 3rd party apps and with full connection to the internet means that even if LG isn't con…

As someone who hasn’t owned a television in decades, why would a TV even need a microphone in the first place? How many other household devices have a microphone whose primary function is orthogonal to recording audio?

There are lots of good reasons that are used to paper over the abuse cases.

Microphones in tvs are a useful accessibility feature when they enable voice commands for the user, and allow them to be used as voice assistants.

They also enable tvs with a camera and microphone to be used as video calling or audio calling interfaces. Used well we get star Trek view screens, used poorly we get little brother monitoring.

For those interested, it turns the tv into an interactive terminal for voice and camera powered video games, which are becoming more popular.

Unfortunately advertising and tracking incentives drive the abuse cases to the top and will crush the positive use cases :(

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#50

ACR is "not enabled by default"? Is this actually true or is it one of those weasley technicalities where the tv ships with it turned off, but once you connect the tv to the internet it turns on?

Technically when you turn the TV on for the first time, ACR is not enabled. Ergo, not enabled by default.

Sure, to use the TV you need to go past the EULA screen. And the button right in front of you, pre-selected - is agree to all terms. And after pressing OK, you now have ACR turned on. But you did that, it wasn't on by default.

Okay I can take my soul sucking corporate hat off now.

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