Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues
1–10 of 37 posts
Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues
#2Just used a very similar stack to make my own mail client. Workers for routing, Resend for sending, uses a CF and Resend key to set up any inbox on any domain I want ~instantly so I can have inboxes for everything. Very cool, I think workers are underrated!
Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues
#3Could you include some screenshots in the README of the functionalities? that would go a long way! thank you in advance!
Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues
#4Can it kill Jira? That’s all I ask :(
Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues
#5Could you include some screenshots in the README of the functionalities? that would go a long way! thank you in advance!
Yeah GitHub repos need screenshots.
Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues
#6Just used a very similar stack to make my own mail client. Workers for routing, Resend for sending, uses a CF and Resend key to set up any inbox on any domain I want ~instantly so I can have inboxes for everything. Very cool, I think workers are underrated!
You don’t need resend anymore, email is CF native.
Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues
#7I get the temptation to self-host your support platform, as the existing tooling out there can be quite expensive when you want to upgrade from just using an email inbox.
If any founders find themselves reading this, and don't think it's the best idea to self-host your own support infra, I've just spent the last 6+ months building stayupfront.com which has, I think, quite reasonable pricing, and a few more features than this... largely around the customer's portal experience (changelog, roadmap, etc.) and includes monitoring & incident management which I think should all be ran from the same surface.
I've only just soft-launched, so still have founding pricing on there. Would certainly love to speak to others in this space too, as I was surprised how neglected an area it seemed to be when I was trying to find a replacement for jira service desk for a company I was working with at the beginning of this year.
Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues
#8nice stack. one question from someone who just built one of these: how do you handle inbound email threading? in my case the provider (SES) rewrites the Message-ID in transit, so In-Reply-To/References matching silently breaks. I ended up putting the ticket id in a plus address on the Reply-To, the envelope survives even when the headers don't. also curious how you handle webhook redeliveries, for me duplicates turned out to be the normal case, not the rare one.
Re: Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues
#9It may be very nice, but with no screenshots and no demo site you're going to have trouble getting people to try it out.