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I have a theory that software drives people insane

graybeard.ing

1–10 of 206 posts

Re: I have a theory that software drives people insane

#2
> Not in the "wash your hands every thirty minutes like Howard Hughes" kind of way,

Hold on, this isn't that crazy in today's day and age. I used to wash my hands basically only when using the restroom or before eating. Since the pandemic though, I started upping that a lot (not every 30 minutes, but pretty frequently) and since then almost never get sick.

Re: I have a theory that software drives people insane

#4
Software development untethered from the practical realities of the customer / user is what drives people insane.

When developers are required to interact with the customer on a regular basis, the freewheeling effects described in this article are damped massively.

The potential for insanity goes off the charts when the development team is siloed away in solitary confinement and the only interactions with the client occur via some prison guard known as "project manager" sliding notes under the door.

Working with the customer sometimes sucks. Just like exercise and eating vegetables sometimes suck. It's a temporary unhappiness that keeps us grounded in reality.

Re: I have a theory that software drives people insane

#5
post #4

Software development untethered from the practical realities of the customer / user is what drives people insane. When developers are required to interact with the customer on a regular basis , the freewheeling effects described in this article are damped massively. The potential for insanity goes off the charts when the development team is siloed away in solitary confinement and the only interactions with the client…

Agreed. I find it really fun to work with customers. It keeps you focused on real problems. And there are so many problems in 'boring' industries that need solving. Just a ridiculous number. There's so much bad software out there, or things being done manually, still now so many decades into the industry.

But you have to be willing to break out of the bubble, including getting on a plane, and I see very few people being willing to do that.

Re: I have a theory that software drives people insane

#7
post #4

Software development untethered from the practical realities of the customer / user is what drives people insane. When developers are required to interact with the customer on a regular basis , the freewheeling effects described in this article are damped massively. The potential for insanity goes off the charts when the development team is siloed away in solitary confinement and the only interactions with the client…

> The potential for insanity goes off the charts when the development team is siloed away in solitary confinement and the only interactions with the client occur via some prison guard known as "project manager" sliding notes under the door.

But... but what would Project Managers do, then?

Anyway the key thing for any software developer AND Project Managers to do is regularly work first level helpdesk.

Re: I have a theory that software drives people insane

#8
My observation is simply that tech leaders misinterpret rewards from the market in conquering some abstract representation of a facet of a domain with conquering the domain itself. Then they become egomaniacal.

Did you conquer commercial real-estate ushering in the future of work and society, or did you build a handy scheduling app?

Did you have a neat idea for an online community or did you revolutionize human connection?

Re: I have a theory that software drives people insane

#9
As a founder of a few software startups, I agree with this. If I can give advice to other founders, remember than software is usually a means to an end, and for most users, they just want the bare bone essentials to work and work well. Everything else is nice-to-have-fluff that won't drive 99% of sales.

The apps I pay for are simple and focus on a super basic interface. BookFusion and Libro.fm are great examples.

Re: I have a theory that software drives people insane

#10
post #4

Software development untethered from the practical realities of the customer / user is what drives people insane. When developers are required to interact with the customer on a regular basis , the freewheeling effects described in this article are damped massively. The potential for insanity goes off the charts when the development team is siloed away in solitary confinement and the only interactions with the client…

Absolutely. I think that over-reliance on analytics has had a similar effect; compared to relying primarily on proper usability research and in-person user studies, doing that creates a detachment and distance that further removes the project from reality.

How great the impact is depends on how management uses the data. If they use it add resolution to broad strokes from studies and the like, there may be no negative impact at all, but in my experience it's much, much more common for management to read analytics like tea leaves and interpret it in whatever way best fits the individual's/team's biases/agendas.

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