* They increased the cost of all price tiers.
* They moved features from lower tiers to higher tiers, forcing you to pay more.
* And this all was leveraged via "per seat" pricing. So a modest increase in price quickly becomes a lot, simply because of the multiplicative nature of per-seat pricing.
This per-seat pricing is especially absurd to us. To run the software it makes little difference whether there are 3 users or 6 users, yet the total cost of those 3 additional users was an additional 500 dollars! This got so out of hand that we decided to build our own timesheet software, which we now happily use. I have always seen software as the promise that you only need to build it once, and can reuse and leverage it many times over to reduce your costs. However, this does NOT seem to be the case anymore.
You see the same in streaming services: limits on the amount of devices you can have in your family, moving features into higher cost tiers, and so on...