Earlier quoted context omitted.
This is completely normal. You can't just issue a chargeback because you feel like you want your money back after the fact. They want to know what went wrong. It could be fraud but it could be also misleading checkout experience and other reasons. The merchant is charged often a fee for a chargeback on the order of $15 and it might result in penalties. So, if you feel like you've been charged unfairly (e.g. product n…
Exactly this. In both US and EU, chargebacks are a general consumer protection tool, implemented by card networks to make you less afraid of using them with potentially-untrustworthy merchants, even when not legally required. They can be used for any kind of legitimate grievance, outright fraud being just one of them. If you book a hotel and the room is not up to the standards on their website, take pictures, take sc…
This is unhinged. Then I can chargeback at McDonald’s because the burger doesn’t look the same as the picture. I still ate it and you probably still stayed in the room.