"I told it not to deploy until it was fixed."
Flights cancelled at UK airports due to ATC issue
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Re: Flights cancelled at UK airports due to ATC issue
#92Re: Flights cancelled at UK airports due to ATC issue
#93Earlier quoted context omitted.
You may be right. As a direct result of the NATS issue perhaps not, but any second order issues once that is resolve you might be within scope.
Almost certainly not. The legislation says: "An operating air carrier shall not be obliged to pay compensation [...], if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken." That gets them off the hook for even second order effects. No harm throwing in a claim though, there's no penalty for having a claim turned…
NATS had failed once, so it failing again doesn't seem extraordinary to me.
Re: Flights cancelled at UK airports due to ATC issue
#94Earlier quoted context omitted.
It's fine for fintech etc, but air traffic control software yes I imagine not so much. Likely either outsourced or done by people who are comically underpaid considering how important it is
You know there was someone who tried to refactor whatever code it was that broke here and was told it was too risky.
I’m way more often than not on the side of refactoring but there’s risks on both ends with a mission-critical service like this. Neither side is zero risk, the choice is about which option will result in fewer and less severe outages.
Re: Flights cancelled at UK airports due to ATC issue
#95Earlier quoted context omitted.
I suspect there is a name for thinking that, "if I do something, it will get resolved quicker". Lots of us won't just sit there and wait for someone to come and tell us when it is fixed because we don't trust that other people also want to resolve the problem.
To be fair, this sort of thinking is not entirely wrong (although it may be in this case). Your priorities are not necessarily the same as whatever person/worker you are dealing with. And the priorities of the worker you are dealing with are not necessarily the same whatever organization/company/government they are working for. For example, I was recently at the hospital to pick up a friend who was due to be discharg…
Very little you can do will have any effect on how an airplane airplanes, particularly in a systematic failure.
Advocating for your health care can have very large effects, healthcare suffers from a strong lack of someone being in charge of and following your care, it's more like a collection of poorly communicating agents giving you brief spurts of attention somehow leading to a resolution. In other words, folks are barely paying attention to you.
Re: Flights cancelled at UK airports due to ATC issue
#96Better for the planet though.
Ocean liners use several times more fuel per passenger mile than airliners.
There is exactly one actual ocean liner left, QM2 which goes between my home city and New York. Most of the ships you're thinking of are Cruise liners, which are not in fact (unlike an airliner or ocean liner) designed to prioritize travel but are instead floating hotels which might happen to travel from one place to another.
Re: Flights cancelled at UK airports due to ATC issue
#97Uh oh. For those of us with a connection through Heathrow morning of the 10th (in about 36 hours) what would you recommend?
Re: Flights cancelled at UK airports due to ATC issue
#98Currently stuck at an airport in london. It's insane how little information the staff here has.
Also mindboggling that in aviation, where everything has a backup or two there seems to be a single company with a single software that can take down an entire airspace which most like will create worldwide ripple for the next days.
Re: Flights cancelled at UK airports due to ATC issue
#99Uh oh. For those of us with a connection through Heathrow morning of the 10th (in about 36 hours) what would you recommend?
There's really very little you can do bar booking an alternative flight at great expense. If you're lucky and you know the delay in advance, at least you may have a chance to take the Elizabeth Line into town and go for a stroll. I'd count a fat hour to go from the terminal to, say, Paddington. It's a pretty area and there are excellent Persian restaurants around.
Re: Flights cancelled at UK airports due to ATC issue
#100Earlier quoted context omitted.
> In particular it pointed me to authority docs declaring that if a flight is 5+ hours late, you can refuse to fly, reclaim the money and exit the airport. What jurisdiction? EU? (I would love for that to be true in the US, but I bet it isn't...)
I just did a Google search[1] and here's what I found: - US airlines do not pay cash for delays - You’re entitled to a full refund for a significant delay if you choose not to travel - Full refunds are paid within 7 business days for cards (20 calendar days for other payment methods) - Paid extras (baggage, upgrades) are refundable if you didn’t receive them - Airline policy dictates reimbursement for meals, hotels,…
> - Full refunds are paid within 7 business days for cards (20 calendar days for other payment methods)
I remember on the show Airline (docuseries about Southwest Airways) one of the passengers didn't want to fly and asked for a refund.
One of the employees was shown giving the passenger a refund of, IIRC, $27 in cash (b/c she bought the ticket in cash).