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AI handles incidents, engineers lose touch with their systems

sylvainkalache.com

51–60 of 378 posts

Re: AI handles incidents, engineers lose touch with their systems

#51
You rather generously assume engineers are in touch with their systems.

Even before layoffs many teams just maintained things org has long lost coherent knowledge of

After layoffs and typical org knowledge churn - you can either rewrite it (but how? Product team responsible for original implement requirements is long gone too) or recoup (reverse document) some of that lost knowledge with AI and actually learn

Re: AI handles incidents, engineers lose touch with their systems

#52
post #14

Anyone who's worked in tech in a large company will probably have experienced having an ops team who use RPA tools to do repetitive tasks that tech teams get the blame for when things break. AI will make this so much worse. Things will break, everyone will assume 'tech knows the system', but really it's a new process outside of the tech teams that someone vibe coded but got it wrong. Audit trails, logs, and tight dat…

> Robotic process automation is a type of business process automation that automates tasks within business and IT processes using scripts that mimic human interaction with application user interfaces. For anyone else wondering what RPA means. Never heard that abbreviation before.

  > For anyone else wondering 
Me! Thanks for the explanations!

Re: AI handles incidents, engineers lose touch with their systems

#53
post #25

Earlier quoted context omitted.

I'm seeing this happen in the security space right now. Someone on my team I was helping train and bring along is all of sudden regressing in their understanding of the issues we're working on, and instead focusing on AI tool outputs to do their job for them.

I can share a weird story: Usually, I take my time to understand each keyword of the code I'm looking at, especially if it is new to me, like terraform. I work in a team/with one architect, who only did the DevOps/Infra stuff for the past years and I had the expectation he knows what he is doing and talking about. At around 2 weeks, I noticed how his knowledge has severe gaps and how he takes things at face value or…

I don't think it's generalizable. The kind of person who copy and pastes from the AI is the kind who did the same from StackOverflow before. It's more compelling, and we probably see more of them because of it, but it's the same general thing.

The kind of person who insists on understanding things and working through the problem has always been rarer. It's not "humble", it's "inquisitive" and "persistent".

Re: AI handles incidents, engineers lose touch with their systems

#54
That‘s the goal of the AI tech bro world: get us dependant on their tech, ruin our native/raw skills, lock us into their proprietary skills.

Reminds me of the move from on prem to cloud. Linux sysadmins were killed and replaced by aws focused devops.

Re: AI handles incidents, engineers lose touch with their systems

#55
Code too.

I work with programmers and it's not uncommon that they can remember with shocking detail about code they've written in the past.

Someone might mention an issue that has cropped up and they'll stare off into space for a few moments and actually remember where that issue stems from in the code, because they remember writing it like 8 months ago.

This skill will be lost when AI is generating all code, we'll be stuck in a perpetual loop of having AI keep track of the state of the code in order for AI to extend and maintain it.

Re: AI handles incidents, engineers lose touch with their systems

#56
post #9

I find the use of AI like quicksand. The more I use it, the more I have to rely on it to make changes/ fix things in the same system. In the end, I come out feeling empty; no intuitive knowledge of the system "I" built or fixed. Code review is important but it does not replace the mental model I am able to build when I do all the steps of software development manually without AI.

It's the uncanny valley of AI. It's still not quite good enough yet that you can trust it blindly on a big codebase, so you still have to read and understand everything - which is often harder than just writing it up yourself.

Re: AI handles incidents, engineers lose touch with their systems

#57

Code too. I work with programmers and it's not uncommon that they can remember with shocking detail about code they've written in the past. Someone might mention an issue that has cropped up and they'll stare off into space for a few moments and actually remember where that issue stems from in the code, because they remember writing it like 8 months ago. This skill will be lost when AI is generating all code, we'll b…

Will AI remember ? Or rather how will we make AI remember ?

Re: AI handles incidents, engineers lose touch with their systems

#58
post #29

Meta: The blinking cursor of the "logo" of the blog being sticky in the top left corner makes it impossible for me to read the text. It constantly fires interrupts at me. Depending on what your goals as the author are, you may or may not want that. Being able to scroll it out of view might be enough to achieve the aesthetics goal, and the goal of people actually listening to you.

Not just you. Must be nice being fully neurotypical and „not seeing“ all of this kind of stuff.

Re: AI handles incidents, engineers lose touch with their systems

#59
post #23

Earlier quoted context omitted.

So after 30 years of outsourcing to the bottom 10%, you think Claude is better than the bottom 90% even though it’s so stupid that it doesn’t even know it should ask for advice or more information when it’s stuck?

It just follows instructions you give it. Some asian devs will go for weeks without asking for help, all while giving amazing fake status reports. Loosing face etc...

You're comparing scammers to incompetence

Re: AI handles incidents, engineers lose touch with their systems

#60
post #29

Meta: The blinking cursor of the "logo" of the blog being sticky in the top left corner makes it impossible for me to read the text. It constantly fires interrupts at me. Depending on what your goals as the author are, you may or may not want that. Being able to scroll it out of view might be enough to achieve the aesthetics goal, and the goal of people actually listening to you.

If you have something like ublock origin use the block element functionality to target the blinking cursor. It's gone on my end :)
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