This is going to be an extremely interesting space to watch. Will online shops open their perfectly sculpted and sales-optimized webpages to accept requests from chat bots? such that they can just do highly targeted requests for shoppers? Or will they implement custom chat bots that guide and nudge you along your purchasing journey on the page itself? I'm very curious how consumer behavior will evolve from here. is every online search still going to start with a google query? or maybe soon a query on claude and chatgpt? or maybe three separate queries to the chat bots of the respective stores?
Claude for Commerce Agents
11–20 of 68 posts
Re: Claude for Commerce Agents
#12I don't want this. I want the diametric opposite of this: I want stores that expose their entire real-time catalog as RAG endpoints and let my agents go bonanza on them. My agents; agents whose loyalties are to me.
I'd enthusiastically pay a large premium for this, if any hungry startup people are looking for ideas.
I'm not interested in using agents controlled by vendors. Our interests are adverse! Even plain text search on modern storefronts is an anti-consumer tarpit that promotes (upranks) defective products and things I wasn't deliberately seeking, and hides what I actually need, to maximize my eyeball time in their store. Imagine how much worse the experience could get, with a predatory AI guiding the process—studying the hapless human's psyche; gaming it.
No; I don't want that at all. I want to view as few commercial offers as possible. I want to invest as little time as possible in these meaningless-to-my-life consumerism chores.
> "Retailers running shopping agents on Claude have seen carts up to 35% larger..."
Yup; the opposite of that, please!
Re: Claude for Commerce Agents
#13I don't want this. I want the diametric opposite of this: I want stores that expose their entire real-time catalog as RAG endpoints and let my agents go bonanza on them. My agents; agents whose loyalties are to me. I'd enthusiastically pay a large premium for this, if any hungry startup people are looking for ideas. I'm not interested in using agents controlled by vendors. Our interests are adverse! Even plain text s…
The problem is Amazon, Ebay etc don't want this at all, they wont give you access to their data if you try to do anything meaningful with it for yourself as a end-user because they dont want you finding something cheaper somewhere else, they want you to buy from them, or whatever profits them most otherwise why sell "ads" for products within their stores?
Re: Claude for Commerce Agents
#14Anyone else worried about the premise of Anthropic selling specific agentic tools that also use their models underneath? My first thought is apps on the iPhone that got banned after Apple introduced an official option with the same functionality in a new iOS. I'm not sure I would risk building an agentic app that competes with this on Anthropic models out of fear of that scenario.
Yeah, I had the same thought. If you build something successful that integrates well with Anthropic future plans you’re poised to be sherlocked
Re: Claude for Commerce Agents
#15Who is still using Anthropic seriously, their price and limits are ridiculous these days, you can't get anything done unless you're paying top dollar on a metered pricing at ridiculous levels. Subscriptions only get you frustrated, and any agentic pipeline that needs to make a profit, that has actual margins, I seriously doubt is using any of their models.
The way they keep spinning off these niche offerings tells you one of 2 things, it's either working pretty well, or it is failing very, very badly.
They know they need to differentiate from other offerings that are catching up, but I don't know anyone who has just left their work up to any of these specialised products. Most try it say "it's interesting" and then move on.
Re: Claude for Commerce Agents
#16Claude is finally entering the agentic commerce race, but as a buyer, why would I want to limit myself to stores Claude or even ChatGPT whitelist? LLMs are slowly eating away the moat that marketplaces have since an agent in the terminal can scour the web and find the product you need without the product search dark patterns and sponsored products everywhere. Automating the checkout is tricky, but with WebMCP, I feel…
I would rather not let agent use checkout. I think they are not "smart" enough to tell scam from real website apart. Even recently Claude/Opus referred me to scammers website telling me to buy a product there.
Agents checkout + risk of prompt injection => big nop!
What is even the legal basis here? Can the agent sign contracts on your behalf? What if it is tricked by the vendor into signing for a monthly subscription you never wanted?
Re: Claude for Commerce Agents
#17I don't want this. I want the diametric opposite of this: I want stores that expose their entire real-time catalog as RAG endpoints and let my agents go bonanza on them. My agents; agents whose loyalties are to me. I'd enthusiastically pay a large premium for this, if any hungry startup people are looking for ideas. I'm not interested in using agents controlled by vendors. Our interests are adverse! Even plain text s…
>I'd enthusiastically pay a large premium for this, if any hungry startup people are looking for ideas.
Dropshipping as a "make $10k/week and be your own boss" idea is back?
Re: Claude for Commerce Agents
#18that example of getting wooden blocks for a 9 year old child isn't going to go down well. Thats more of a 2 year old thing... I'm also a little worried about their example of "two buyer messages contain instructions to refund and reprice the store" - the intent is clearly to show the agent refusing the command, but the fact it has made it into it's context here shows this is a terrible idea
I know what you’re saying buuut https://www.areaware.com/collections/blockitecture is amazing and really fun. A 9 year old may scoff but a 29 year old might see new desk decor. This has nothing to do with Claude - just showing neat things out into the world for people to find.
I get a 404
Re: Claude for Commerce Agents
#19I don't want this. I want the diametric opposite of this: I want stores that expose their entire real-time catalog as RAG endpoints and let my agents go bonanza on them. My agents; agents whose loyalties are to me. I'd enthusiastically pay a large premium for this, if any hungry startup people are looking for ideas. I'm not interested in using agents controlled by vendors. Our interests are adverse! Even plain text s…
The problem is Amazon, Ebay etc don't want this at all, they wont give you access to their data if you try to do anything meaningful with it for yourself as a end-user because they dont want you finding something cheaper somewhere else, they want you to buy from them, or whatever profits them most otherwise why sell "ads" for products within their stores?
Indeed. It would be interesting instead of some of the Lina Khan style "cleave a company apart" trust busting we instead had a push for government action to enforce this state of affairs, given the nature of the private incentives.
This would also be more transparently a benefit to consumers, as I recall one of the hurdles in the present state of anti monopoly law is present monopolies (like notably Amazon) have rather obviously reduced costs/made life easier for consumers.
This tension between these companies and consumers becomes more obvious as companies resist these moves while more and more consumers adopt LLM intermediaries.
Re: Claude for Commerce Agents
#20Preventing upsells won't fly with most smaller shops who depend on social media advertising and average order value (AOV) to make profits from ads.