AGPL Licensed for those who might want to know this up front.
How HN: Qisutu – an open-source, self-hosted ticketing and service desk
11–16 of 16 posts
Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk
#12Perl! CGI! 2003 called and wants help finding its tech stack which has apparently wandered away from its care home.
I'm surprised CGI is still used when there's alternatives like FastCGI which are a little smoother. I'm not a Perl guy, only Perl I ever did is try out Mojolicious which is a sleek web framework (looked to me like it at the time anyway) I have this habit of judging programming languages by what their web frameworks look like, and so I build small sample web apps, APIs and what not just to see what coding in said language is like. I didn't hate Mojolicious, but I don't see a future in Perl for myself, my whole career has been C# and Python (and a half dozen others).
Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk
#13Thanks for sharing! How is this better/different than Libredesk? [1] [1]: https://github.com/abhinavxd/libredesk
Thanks for pointing it out. I would not claim that Qisutu is better for every use case; the two projects have a different focus. Libredesk appears to be primarily a modern customer-support platform built around a shared inbox, email and live chat. Qisutu is aimed more broadly at structured ticketing and IT service management, with separate customer and agent portals, configurable queues and workflows, service and SLA…
Thank you for your clarification!
Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk
#14Perl! CGI! 2003 called and wants help finding its tech stack which has apparently wandered away from its care home.
Perl? Now that’s a name I haven’t heard for a long time. A long time.
Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk
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Re: How HN: Qisutu – an open-source, self-hosted ticketing and service desk
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