JetBrains Doomsday Sale - 75% off for 24 hours only

Post by nhebb » Thu, Dec 20, 2012, 7:32 PM UTC

rdemmer wrote: post #308

quicksilver03 wrote: post #306

Earlier quoted context omitted.

3 hours after ordering: * PayPal has debited my account, but no order confirmation from JetBrains and no license key * my credit card has been charged as well, I have an order confirmation from JetBrains but no license key * I have been able to submit a request to sales, but that was when I thought that only the PayPal order had gone through Robert, in the end I'll tell sales (if and when they get back to me) that In…

The license key can come in minutes and up to 2 business days later. If you have been billed you will get the keys. Again, send me your details and I will make sure we get you sorted.

Post by frederico » Thu, Dec 20, 2012, 7:42 PM UTC

rdemmer wrote: post #307

gregd wrote: post #298

Earlier quoted context omitted.

I was actually able to successfully purchase my upgrade. However, I have yet to receive my new license code and it's been about an hour.

The emails for these are backing up. You can receive it in minutes and in some cases up to 2 business days. Please hold tight. If you purchase was made you will get your license key. If you want to use it now you can download the fully functional trial and enter your license when you receive it. You may also what to check to make sure it wasn't flagged as spam.

Post by rdemmer » Thu, Dec 20, 2012, 7:49 PM UTC

nhebb wrote: post #311

rdemmer wrote: post #308

Earlier quoted context omitted.

The license key can come in minutes and up to 2 business days later. If you have been billed you will get the keys. Again, send me your details and I will make sure we get you sorted.

2 days? I'm curious why software companies still use Digital River. As a customer I've run into issues with about half the orders I've placed through DR subsidiaries.

Post by jeffheon » Thu, Dec 20, 2012, 7:58 PM UTC

Post by rdemmer » Thu, Dec 20, 2012, 8:05 PM UTC

thebluesky wrote: post #316

rdemmer wrote: post #300

Earlier quoted context omitted.

we're still working hard on getting things running smoothly. thank you for your patience.

Maybe reassuring folks that the 24 hour counter will only start once the site is functioning again would go a long way towards stopping folks from hitting F5 so much...