Ask HN: How do we get our US Cellular (T-Mobile?) phone number back? (complex)

Hello HN, I volunteer at a small school who lost its phone number with US Cellular at the end of June. They had some kind of business cellular landline service which US Cellular decided to discontinue, probably due to the upcoming merger at the time.

I can't get US Cellular or T-Mobile to do anything because the US Cellular account is deactivated, but when I look the number up on unlec.com I can see it belongs to US Cellular still. So, my understanding is that the company is technically able to allow it to port or set up a new line of service, but the front line workers are unable to do anything about it.

Is there anyone I can talk to about this? School starts on Monday. Unfortunately this got lost in the shuffle over the summer and we didn't even realize this was a problem until this week (month?). I'm tempted to call/email all the T-Mobile or US Cellular NOCs I can but I realize that could be counterproductive.

I want to cut over our new UniFi Talk system to a Twilio trunk but this is the last sticking point. We already tried to port it and the port failed. Any help would be greatly appreciated! Thank you.

Email the T-Mobile executive response team. ExecutiveResponse@t-mobile.com

If you get any traction, port the number out to Twilio as soon as you can. Twilio will be helpful to assist with the port, in my experience, as soon as you can get access to port the number out.

Good luck.