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Google Workspace thinks my domain is an email provider (2025)

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Re: Google Workspace thinks my domain is an email provider (2025)

#31

Post by an0malous »

My business Workspace account got suspended recently, no reason given, can’t even login to contact support. I’m a solo user so I only had one admin account and that was the one locked out. There was just one text field to submit an appeal, so I did. I never got any email confirmation or tracking number for my appeal, it’s been a week now with no contact from Google. This happened about a week after they charged my credit card for the subscription.

I’m now in the process of switching to Fastmail. Google doesn’t give a shit about anything besides for their golden goose, I would encourage everyone to move away from their services before they just screw you with no warning or recourse just because they can.

Re: Google Workspace thinks my domain is an email provider (2025)

#34

Post by pnw »

an0malous wrote: post #31

My business Workspace account got suspended recently, no reason given, can’t even login to contact support. I’m a solo user so I only had one admin account and that was the one locked out. There was just one text field to submit an appeal, so I did. I never got any email confirmation or tracking number for my appeal, it’s been a week now with no contact from Google. This happened about a week after they charged my cr…

I ditched Google Workspace for Proton earlier this year and haven't looked back. Yes, the Proton apps don't integrate with everything and E2E encrypted data isn't as accessible as the data held in Google apps, but that's a bonus at this point.

Re: Google Workspace thinks my domain is an email provider (2025)

#35

Post by an0malous »

an0malous wrote: post #31

My business Workspace account got suspended recently, no reason given, can’t even login to contact support. I’m a solo user so I only had one admin account and that was the one locked out. There was just one text field to submit an appeal, so I did. I never got any email confirmation or tracking number for my appeal, it’s been a week now with no contact from Google. This happened about a week after they charged my cr…

I’m also worried that this is just the future of SaaS where everything is a Kafkaesque nightmare of automated processes no one even understands anymore, and even these incidents are lost in so much complexity the businesses either don’t care or don’t even know it’s happening.

Re: Google Workspace thinks my domain is an email provider (2025)

#36

Post by pigbearpig »

sam_lowry_ wrote: post #3

The end is really hilarious. Google had a stupid frontend-only validation, it seems.

I was under the impression Google engineers went through a rigorous hiring process, yet this is the sort of thing you get from lowest bidder consultants who have inexperienced devs.

Re: Google Workspace thinks my domain is an email provider (2025)

#37

Post by danlugo92 »

an0malous wrote: post #31

My business Workspace account got suspended recently, no reason given, can’t even login to contact support. I’m a solo user so I only had one admin account and that was the one locked out. There was just one text field to submit an appeal, so I did. I never got any email confirmation or tracking number for my appeal, it’s been a week now with no contact from Google. This happened about a week after they charged my cr…

I switched over to Zoho, has a lot of the same tools (mail/users/office) but UI is much more tech-y / old-school it e.g. more dense. Gets to the point.

I also use it with my own domain registered outside Zoho, so Zoho cannot actually lock me out of my email ever, only the data they host, though this is true for external domains in Google Workspace also.

Re: Google Workspace thinks my domain is an email provider (2025)

#38

Post by nha1 »

pnw wrote: post #34
an0malous wrote: post #31

My business Workspace account got suspended recently, no reason given, can’t even login to contact support. I’m a solo user so I only had one admin account and that was the one locked out. There was just one text field to submit an appeal, so I did. I never got any email confirmation or tracking number for my appeal, it’s been a week now with no contact from Google. This happened about a week after they charged my cr…

I ditched Google Workspace for Proton earlier this year and haven't looked back. Yes, the Proton apps don't integrate with everything and E2E encrypted data isn't as accessible as the data held in Google apps, but that's a bonus at this point.

I learned recently that there is controversy around Proton and (surprisingly to me) far-right. Previous HN discussion https://news.ycombinator.com/item?id=48446899

Re: Google Workspace thinks my domain is an email provider (2025)

#39

Post by copper-float »

nha1 wrote: post #38
pnw wrote: post #34

Earlier quoted context omitted.

I ditched Google Workspace for Proton earlier this year and haven't looked back. Yes, the Proton apps don't integrate with everything and E2E encrypted data isn't as accessible as the data held in Google apps, but that's a bonus at this point.

I learned recently that there is controversy around Proton and (surprisingly to me) far-right. Previous HN discussion https://news.ycombinator.com/item?id=48446899

Some people understand that there is naunce in the world. This is literally just the view of a single sponsor.

The way everyone gets so up-in-arms about the political views of a person three levels detached from the company is insane.

"Oh no, an individual with different views than me offhandedly mentioned Proton, the horror! I can't possibly differentiate between the views of a company and a separate individual!

Let's go grandstand about canceling our service and discouraging others from signing up because a random person thinks differently than me, and talked about the company."

Re: Google Workspace thinks my domain is an email provider (2025)

#40

Post by croes »

nom wrote: post #28
mpalczewski wrote: post #8

I wonder how this list ended up being created anyway. Was it a long standing issue, or just some ai slop? web.com, web.org, web.net don't look like an email provider.

scroll through a list of known email providers and you will notice they registered tlds for the countries they operate in, very typical for the old ones like yahoo yandex Freemail Hotmail etcpp web.de is an oldschool German provider, as is gmx.de (and .at, .fr, .com, ...) the regex smells like an inexperienced developer trying to be clever

Or an pretty old regex from before all those new TLDs
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