I’m not convinced tbh, a lot of my colleagues messages are “x broken” or “I do y” … no context whatsoever, and then I have to coax their context for making these decisions. Since people started using Claude now I get full context of everything… might be too much sure, but to be honest over-communicating seems better than under-communicating - sure it’s boring and tedious but that shifts the blockage to me. Otherwise…
If they user types "x broken" or "i do y" into Claude or ChatGPT with no context, that's absolutely no better than just sending it to you. I'd argue that it's worse because now you have no idea what the actual original context was, just the AI's hallucination of it.
The difference with AI is that the agent becomes the first level of triage. It (many times) asks the easy initial questions (did you turn it off and on again?) so I don't have to. Doesn't always work like this, but often enough.