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Google has acquired the data of failed US airline Spirit

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Re: Google has acquired the data of failed US airline Spirit

#421

Earlier quoted context omitted.

Airlines are quite a special case. Learned a lot from this a few months ago: https://davidoks.blog/p/why-airlines-are-always-going-bankru... I've had plenty of bad airline experiences and wished they gave me more for my trouble, but clearly they are unable to at current margins. If you want the market to provide a better service, it already does: you can pay tons more to fly private, either a charter or your own jet…

> I've had plenty of bad airline experiences and wished they gave me more for my trouble, but clearly they are unable to at current margins. It's weird to see people simp for the airline industry. A cursory google search shows that United Airlines, to take one example, made $4,300,000,000 in profits before taxes last year. This is money that could easily be spent on things like better maintenance, more pilots and cre…

Wow! Simp?! What a word. A wrong word, though. So very, very wrong.

Would you prefer I spend some time telling my personal horror stories? Or should I point out that while a meaningful minority of those profits have recently been going to buybacks (a billion or less) which do benefit shareholders and executives to some degree (although a lot of executive compensation is already paid before we're looking at net profits), most of those are going to the needs of the airline which operates in a very capital-intensive industry. They have do do things like, y'know, BUY AIRPLANES. A bit pricier than those MacBooks a typical SaaS is purchasing. Apparently, after the industry was deregulated, it made it very difficult to keep some routes stable, and the article calls into question whether you can actually have a free market ever reach equilibrium or if the strange nature of this particular industry will always be pushing one of the players towards bankruptcy.

Of course, you only performed a cursory look. Perhaps if you had put in a little effort, you'd realize you didn't just singlehandedly fix the airline industry!

That link I shared was not some random, cursory look at the biz. I felt I learned a lot from it. I'm not able to verify whether the conclusions are accurate, but if they are, it sounds like the business has some pretty unusual problems, and where to go from here is not at all clear.

Re: Google has acquired the data of failed US airline Spirit

#422

Earlier quoted context omitted.

This was a fantastic year for United, and the margin is ~6%! They lost a similar amount in 2020. The earnings history definitely backs up the story of relatively low margins, weak growth and a fair amount of volatility to deal with.

> They lost a similar amount in 2020 I wouldn't be surprised that an airline lost money in one of the worst travel years of all time (due to Covid). Cursory searching shows United made more than $3,000,000,000 in 2024. So even if 2025 was an unusually good year for them, it wasn't a complete anomaly. Just goes to show that when flights get delayed due to insufficient available crew or maintenance issues, it's a savin…

Sorry man, your "just goes to show" ain't gonna cut it. Yes, I want better perks when the going gets rough, but it's not enough to blame only the c-suite and shareholders. This isn't software dev. Prior discussion on the article I shared in the other comment:

https://news.ycombinator.com/item?id=48025282

Re: Google has acquired the data of failed US airline Spirit

#423

Earlier quoted context omitted.

It is being scrutinized. The sale is overseen by the courts. Also, the media is scrutinizing. Also, PII has already been addressed by the court, from the article: "If you’ve flown Spirit and worry that Google will soon know about a testy conversation you had with the airline’s call center, you’re being told not to worry. The court filing says the data was deidentified before being put on sale and Google has promised…

I prior worked at Google, I can say they DO de-anonymize data. You’d be foolish to think some PM within the company wouldn’t use this for malice. L

"cookie sync" is the internal lingo

Re: Google has acquired the data of failed US airline Spirit

#424
post #29

I see from the court PDF that the process here involves Spirit giving the data to a "Deidentification Agent" (a third party firm that Google selects and pays for) who is responsible for stripping out things that would link data to any particular person before passing the data on to Google. Is that a standard thing, such that everybody in this transaction would have said "yes, put in the usual clauses about deidentify…

it's one regex. if you detect name, DoB, ssn, credit card, email... you remove it. done

there's zero concern if you can associate N flights can only match one person when looked in aggregate, etc.

it's mostly pro forma to pretend you're following some regulation when you're obviously not.

if anyone has a data company and legal connections to demand that a higher level of care be applied, i can charge my hours very cheaply to helpe you make this deal truly anonymous for passengers.

Re: Google has acquired the data of failed US airline Spirit

#425
post #19

About twenty years ago, I was taking a flight back from Rio de Janeiro, Brazil to the US. In the middle of the night the pilot got on the loudspeaker and said "hi! Having some engine trouble, so we are landing in Manaus." Manaus is in the middle of the Amazon. Needless to say, a bit scary to hear that, but we landed without issue. They told us we had two choices: the nice hotel with a shared room, or the lesser nice…

Just to dispel some Brazil myths: 1) +95% of the population live on the coast very far away from the Amazon. Most of the population has not been there. Most of the coast has a very different jungle biome called Mata Atlantica and the countryside close to the coast is not that different from temperate forest of Europe. That is what most all Brazilians are used to. There is a significant population in the arid northeas…

This sounds like a correction to OP, but I don't think OP expressed any of these opinions.

Incidentally, only 54% of the Brazilian population lives within 150km of the coast. https://www.reddit.com/r/MapPorn/comments/1bk6x0d/according_...

Re: Google has acquired the data of failed US airline Spirit

#426
post #10

> Google bought itself 100 million emails and 500 million items from Microsoft Teams, 17 million OneDrive files and 20.5 million items from SharePoint. The search giant also now owns over 30 million recorded customer service calls, and more than 15 million customer service chat records. 600,000 ServiceNow tickets are another element of the collection, along with 13.7 million active emails addresses from Oracle’s Resp…

I'm so jaded that my first thought was "oh no, the AI is going to learn terrible customer service."

Re: Google has acquired the data of failed US airline Spirit

#427
post #19

About twenty years ago, I was taking a flight back from Rio de Janeiro, Brazil to the US. In the middle of the night the pilot got on the loudspeaker and said "hi! Having some engine trouble, so we are landing in Manaus." Manaus is in the middle of the Amazon. Needless to say, a bit scary to hear that, but we landed without issue. They told us we had two choices: the nice hotel with a shared room, or the lesser nice…

Airlines are giant money losing organizations. They are kept on life support either as a national pride thing, an essential service or in America they are actually credit card companies.

Re: Google has acquired the data of failed US airline Spirit

#428
post #410

Earlier quoted context omitted.

In the UK and EU you absolutely do not have the right to be compensated for sales or deals not closed in part due to a delayed flight. Your entire point is completely at odds to reality. In the general case, contracts do not guarantee there are never problems, and problems happening do not create an automatic entitlement to sue. The entire point of contracts is to protect both parties. Ultimately, if you are travelli…

seems OP is not talking about compensation of the deal itself but rather compensation for the actual flight rather than a $100 voucher. Assuming his flight to Brazil was much more than that

Why should the entire flight be compensated? The airline provided the flight, just 24 hours later (and the delay is what the $100 are supposed to compensate).

Re: Google has acquired the data of failed US airline Spirit

#429

Earlier quoted context omitted.

Yes, but they do not compensate you based on your lost revenue, they compensate you based on how much you spent with them. The best you can get from them is a refund.

Depends on the SLA. Usually you negotiate an SLA to cover much more than a refund of the missed service targets (but with a fixed/known ahead of time cost for breaching the SLA).

"Usually"? How many of Amazon's AWS customers have a custom SLA with them, maybe 0.001%?
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