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Google has acquired the data of failed US airline Spirit

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Re: Google has acquired the data of failed US airline Spirit

#401

Post by 1970-01-01 »

Eridrus wrote: post #358
jbstack wrote: post #304

Earlier quoted context omitted.

I'll flip this around and say I've never understood why an airline is viewed as a special case. In the general case, if you enter into a contract and pay for a service, then don't receive that service, you're entitled to sue the service provider for your losses. For example, if I turn up to a hotel I booked only to find that the room isn't available, I'm entitled to sue the hotel for my cost in finding a reasonable l…

> In the general case, if you enter into a contract and pay for a service, then don't receive that service, you're entitled to sue the service provider for your losses. Do you think this is how companies sell things? With uncapped liability? Do you think AWS reimburses customers for their lost revenue when they have an outage?

Re: AWS.

Yes, you have agreed to SLAs. Credit is issued on your bill if they slip away from the 99% uptime contract.

Re: Google has acquired the data of failed US airline Spirit

#402

Post by jonas21 »

jbstack wrote: post #304
dopamean wrote: post #243

Earlier quoted context omitted.

I'll never understand this attitude toward airlines. What did you want them to do in this situation? Keep flying the plane with engine issues so you could make your important meetings? It sounds like the airline did the right thing here but you were still mad?

I'll flip this around and say I've never understood why an airline is viewed as a special case. In the general case, if you enter into a contract and pay for a service, then don't receive that service, you're entitled to sue the service provider for your losses. For example, if I turn up to a hotel I booked only to find that the room isn't available, I'm entitled to sue the hotel for my cost in finding a reasonable l…

You must never read the contracts you enter into. Nearly every contract limits the liability of the service provider to the amount you paid them. Short of proving fraud or negligence, you're not going to get more than that.

Re: Google has acquired the data of failed US airline Spirit

#404

Post by jasomill »

jonas21 wrote: post #402
jbstack wrote: post #304

Earlier quoted context omitted.

I'll flip this around and say I've never understood why an airline is viewed as a special case. In the general case, if you enter into a contract and pay for a service, then don't receive that service, you're entitled to sue the service provider for your losses. For example, if I turn up to a hotel I booked only to find that the room isn't available, I'm entitled to sue the hotel for my cost in finding a reasonable l…

You must never read the contracts you enter into. Nearly every contract limits the liability of the service provider to the amount you paid them. Short of proving fraud or negligence, you're not going to get more than that.

That seems fair. Presumably a flight from Rio to the US cost significantly more than $100.

Re: Google has acquired the data of failed US airline Spirit

#405

Post by VBprogrammer »

vkou wrote: post #187
VBprogrammer wrote: post #112

Earlier quoted context omitted.

Mass automated data collection and automated analysis are probably the biggest threat to freedom in the present day.

And here I was thinking that flooding the zone with fascist bullshit, an office that's entirely above scrutiny, and their violent, unaccountable private army was the biggest threat to it.

The thing with government is the good ones always disappoint you and the bad ones never fail to be worse than you expect. Regardless of your feelings about the present administration you need to make sure the framework is there to protect against the next.

Re: Google has acquired the data of failed US airline Spirit

#406

Post by eventualcomp »

letmetweakit wrote: post #278
xrd wrote: post #19

About twenty years ago, I was taking a flight back from Rio de Janeiro, Brazil to the US. In the middle of the night the pilot got on the loudspeaker and said "hi! Having some engine trouble, so we are landing in Manaus." Manaus is in the middle of the Amazon. Needless to say, a bit scary to hear that, but we landed without issue. They told us we had two choices: the nice hotel with a shared room, or the lesser nice…

It seems like you had a nice, unexpected experience due to the incident. I didn't expect your story to end up in you threatening to take them to court.

> I declined to take that offer. I had missed several business meetings that cost me actual money. I couldn't donate blood for years because I had been to the Amazon and was tagged a malaria risk.

RTFP?

Re: Google has acquired the data of failed US airline Spirit

#407

Post by missedthecue »

Grombobulous wrote: post #351
xoa wrote: post #333

Earlier quoted context omitted.

> I just want to note that pretty much all airlines and travel credit cards and other similar services offer travel insurance products that deliver this exact “take care of every travel risk” coverage if you want it. And that's wrong. Same as warranties on products being far, far below reasonably expected working lifetime but with the option to have an added warranty. That sort of behavior is very common in our socie…

Where I find this subject difficult to converge to is the exact point of “things should be” lies. I would be in agreement with you that more customer protections are usually a good thing and that most jurisdictions on this planet really don’t have enough of them. Certainly I would agree that airlines shouldn’t be allowed to engage in as many anti-consumer games as they play in the status quo. That said, I think we ca…

In agreement with your points, but I think something even more pertinent to airlines compared to beer companies, is that a brewery is almost incentivized to create alcoholics. The only natural distinctives are at the extremes. Extreme alcoholics die and therefore stop buying booze, and social backlash to extreme levels of liquor consumption can cause profit-hampering regulations or outright prohibition. But in general, a person who empties a six pack every night after work is ideal for Coors.

Contrast this to airlines. They have ZERO incentives to delay your flight. They have zero incentive to divert passengers to another airport. They have no incentive to cancel, or otherwise prevent their plane from getting to its destination. Their interests are fully aligned with yours in this regard.

Re: Google has acquired the data of failed US airline Spirit

#408

Post by thayne »

c22 wrote: post #361
thayne wrote: post #335

Earlier quoted context omitted.

If they truly were exceptional that would be fine. But long delays happen a lot , and I am sure there are things airlines could do to improve that like maintain the planes better so they aren't grounded as often and having backup planes so that if one has problems they can put customers on a different one.

Like back-up planes at every airport?

It probably doesn't make sense for every airline to have a backup at every airport. But maybe the airport itself keeps a couple of backup planes that it rents out to airlines when they need it.

Re: Google has acquired the data of failed US airline Spirit

#409

Post by Eridrus »

1970-01-01 wrote: post #401
Eridrus wrote: post #358

Earlier quoted context omitted.

> In the general case, if you enter into a contract and pay for a service, then don't receive that service, you're entitled to sue the service provider for your losses. Do you think this is how companies sell things? With uncapped liability? Do you think AWS reimburses customers for their lost revenue when they have an outage?

Re: AWS. Yes, you have agreed to SLAs. Credit is issued on your bill if they slip away from the 99% uptime contract.

Yes, but they do not compensate you based on your lost revenue, they compensate you based on how much you spent with them. The best you can get from them is a refund.

Re: Google has acquired the data of failed US airline Spirit

#410

Post by ddj231 »

contrast wrote: post #340
jbstack wrote: post #304

Earlier quoted context omitted.

I'll flip this around and say I've never understood why an airline is viewed as a special case. In the general case, if you enter into a contract and pay for a service, then don't receive that service, you're entitled to sue the service provider for your losses. For example, if I turn up to a hotel I booked only to find that the room isn't available, I'm entitled to sue the hotel for my cost in finding a reasonable l…

In the UK and EU you absolutely do not have the right to be compensated for sales or deals not closed in part due to a delayed flight. Your entire point is completely at odds to reality. In the general case, contracts do not guarantee there are never problems, and problems happening do not create an automatic entitlement to sue. The entire point of contracts is to protect both parties. Ultimately, if you are travelli…

seems OP is not talking about compensation of the deal itself but rather compensation for the actual flight rather than a $100 voucher. Assuming his flight to Brazil was much more than that
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