I got an "it is unacceptable" from their CPO on 8/7, and that they are "working around the clock on it". https://x.com/mariorod1/status/2085800861469495465 I really think something deeper is going wrong there, and they're not being honest with their paying customers (and enterprises) about it.
The reality is that it's probably a skill issue. Scaling a mature platform 10x can be a really, really hard problem, they obviously don't have their arms around a solution, and are probably spending a majority of their time on ops to keep the bleeding down. In the old days you would have Jeff Dean come down from heaven and invent a new database for you or something like that. It doesn't really seem like Github has th…
A technical foundation is not infinitely strong. Put a big enough castle on a swamp, and it will sink into the swamp.