The entire USB-C situation with the Frameworks (I have both the original gen 11 and the AMD 7040) is a massive train wreck. They have clearly given up on fixing it. Only some of my ports work, and not reliably. Th EC controller is a bug fest. If you don't believe me, check their forums. I wish I could get back all the hours I spent debugging this, to no avail.
Fixing a bricked Framework laptop
41–50 of 311 posts
Re: Fixing a bricked Framework laptop
#42Was seriously considering getting a Framework to replace my aging ASUS. Upgrade- and repair-ability were my main motivations. But now I'm reconsidering. Not standing behind their own BIOS update is pretty horrible.
I had a very different experience with the Framework team. The battery died (within the warranty period), I reached out to them, they asked some questions, then sent me a brand new one. Very satisfied with my Framework laptop and the customer support. I can't imagine buying another laptop.
This reply seems like a non-sequitor and does not respond to GPs concern. How would you feel if a BIOS update outside of warranty bricked your motherboard? I am sure you would not say the same.
Re: Fixing a bricked Framework laptop
#43Framework seems pretty popular here in general, but nobody really seems to talk about how repairable enterprise laptops are. Some laptops have clips around the edge of the bottom panel to hold it in place, which frequently break. On my brother's T480s, those clips were made out of metal and held in with screws, meaning they were themselves replaceable. More recently I worked on a Dell Precision 7550 laptop, and if yo…
I’m assuming many people also haven’t experienced their warranties and service networks. I remember decades ago when I was a teenager and anytime my Dell XPS stopped working (or I dropped it…) a tech would come in a van within two days and repair the laptop on my kitchen table while I watched and peppered him with questions.
I love my framework because it’s the only laptop where I can design a custom plugin module to talk to my hardware and EE testbench, but DIY repairability pales in comparison to a service network where the tech arrives with a library of spare parts faster than you can get a replacement from Amazon.
Re: Fixing a bricked Framework laptop
#44Framework seems pretty popular here in general, but nobody really seems to talk about how repairable enterprise laptops are. Some laptops have clips around the edge of the bottom panel to hold it in place, which frequently break. On my brother's T480s, those clips were made out of metal and held in with screws, meaning they were themselves replaceable. More recently I worked on a Dell Precision 7550 laptop, and if yo…
From my experience they have been getting less repairable. Look at recent thinkpads.
My headcannon is that the only reason the T14G7 is as repairable as it is, is due to the whole right to repair movement, including framework.
Re: Fixing a bricked Framework laptop
#45Framework seems pretty popular here in general, but nobody really seems to talk about how repairable enterprise laptops are. Some laptops have clips around the edge of the bottom panel to hold it in place, which frequently break. On my brother's T480s, those clips were made out of metal and held in with screws, meaning they were themselves replaceable. More recently I worked on a Dell Precision 7550 laptop, and if yo…
You make a good point. And they do have the industrial knowledge / experience to create higher quality parts than Framework. But note that the value difference between Framework's offering and the others you cited is that repairability is today a lower priority for them (due to prioritising planned obsolescence), where as it is the core value around which the Framework business is built. Why aren't we seeing more modular laptops and smartphones? Sure, people cite technological advances and how electronics are manufactured today. But a major reason, in my opinion, is that it isn't seen as profitable as designing and selling devices that are not easy to repair or upgrade.
Re: Fixing a bricked Framework laptop
#46> For three years, the laptop has served me well, until Framework suggested via newsletter to install the latest BIOS update, version 3.20, with a bunch of security fixes. Unfortunately, the system hung and displayed a corrupt image on the screen, signifying a failed BIOS flash. > Naturally, I reached out to Framework support, who told me to unplug the laptop, let the battery drain, and power it back on again afterwa…
> bootloader which takes a BIOS file on a USB-Stick and flashes it w/o requiring a working BIOS/Firmware or even a CPU/RAM
Re: Fixing a bricked Framework laptop
#47I agree with their conclusion. I somewhat regret buying my framework laptop at this stage, because the answer to every fault is "buy a new component, from framework". I'm not sure I blame them for this really, but there is no competitive market of parts (or really any market at all), which means that the reality is that you're just locking your money to them. They also often have stock issues, so woe betide you if yo…
having 2 fw 13s this is my experience as well (and also friends who bought into FW); i was willing to give the 13 pro a try until they downgraded my order. I inevitably cancelled and went with a dell xps14 and its a fantastic laptop. I am unsure bout any future fw purchases. also my m1 macbook pro is made so well I've abused this to the cows come home and i feel like it still has another 3+ years to it.. everytime so…
> because i've definitely already generated much more e-waste with my frameworks than any other laptop i've bought in the last decade
How so? Most FW parts seem quite resellable, did you just throw them away after upgrading or something?
Re: Fixing a bricked Framework laptop
#48I had considered buying a Framework laptop.
This systemic lack of support for the product for two problems of their own making, both the original design flaw of inadequate recovery from a broken BIOS and producing a bad BIOS for some models and actually encouraging its installation, is more than alarming.
My primary concern about Framework was if they would survive so they were capable of following up on their goal of modular upgrades. That was a risk that I was willing to take.
However, that a company that targets a market segment of fairly sophisticated technologists would fail this badly on _both_ engineering and customer support is a deal killer.
Framework is not even on the shopping radar now for me.
Re: Fixing a bricked Framework laptop
#49I agree with their conclusion. I somewhat regret buying my framework laptop at this stage, because the answer to every fault is "buy a new component, from framework". I'm not sure I blame them for this really, but there is no competitive market of parts (or really any market at all), which means that the reality is that you're just locking your money to them. They also often have stock issues, so woe betide you if yo…
My conspiracy theory is that selling parts is pretty much their main business case. A modular gpu using a new standard that is form-factor specific for only a specific model? Matte panel released a few months after the first 13.5 model was released with glossy panel as only option? It sounds a bit fishy to me. But maybe I'm just a bit too cynical .
> My conspiracy theory is that selling parts is pretty much their main business case.
I think this is absolutely what you sell to investors. For it to be attractive to consumers though (and thus attractive to investors, since people actually need to buy the thing), there has to be a balance. They haven't even managed to conjure up a market for third party expansion cards, which feels like the lowest of hanging fruit.
At the moment they are living on borrowed time and good will from the tech / hippie community who want to be more sustainable and customizable. I think they have likely lost me at this point. I don't know how close they are to losing everybody else.
Re: Fixing a bricked Framework laptop
#50I agree with their conclusion. I somewhat regret buying my framework laptop at this stage, because the answer to every fault is "buy a new component, from framework". I'm not sure I blame them for this really, but there is no competitive market of parts (or really any market at all), which means that the reality is that you're just locking your money to them. They also often have stock issues, so woe betide you if yo…
My conspiracy theory is that selling parts is pretty much their main business case. A modular gpu using a new standard that is form-factor specific for only a specific model? Matte panel released a few months after the first 13.5 model was released with glossy panel as only option? It sounds a bit fishy to me. But maybe I'm just a bit too cynical .
Manufacturer forces you to throw away previous device and buy a new one: it's a conspiracy to make money
Manufacturer lets you replace each part separately: it's a conspiracy to make money