Fixing a bricked Framework laptop
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Fixing a bricked Framework laptop
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Re: Fixing a bricked Framework laptop
#2A bit off-topic, but kind of relevant. I firmly believe that if installing custom firmware voids the warranty of a device, installing official updates should extend the warranty.
I'm tired of sloppy updates or change of behavior that mess with how I use MY device.
At this point, I'm convinced Google is doing this on purpose. My Google TV has become slow since the Gemini update, which I wasn't asked if I wanted it. My pixel battery life gets worse with every update, etc.
Re: Fixing a bricked Framework laptop
#3I bought a Framework 13 in 2021. I was so stoked. I used it for 5 years, and of those 5 years only 1 was heavy use. I had to replace the battery and the input cover. I never had to do that before. I never had a laptop I wasn't able to use for 5 years so the repairability was actually not that much better for me. I gave up on Framework because after 5 years they still didn't give a crap about terrible battery performance on Linux distros.
I was using a Macbook Pro before. Went back to a Macbook Pro again. I don't want a Mac. I just can't find anything else remotely worth my money.
Re: Fixing a bricked Framework laptop
#4> For three years, the laptop has served me well, until Framework suggested via newsletter to install the latest BIOS update, version 3.20, with a bunch of security fixes. Unfortunately, the system hung and displayed a corrupt image on the screen, signifying a failed BIOS flash.
> Naturally, I reached out to Framework support, who told me to unplug the laptop, let the battery drain, and power it back on again afterwards, hoping the laptop would recover by itself. Unfortunately, it never did, and after giving Framework a bunch of information, they informed me that since my 1-year warranty has expired, I have no option but to purchase a new Framework motherboard, which will cost at least CA$500.
This is very disappointing.
1) Framework failed in not implementing a bootloader which takes a BIOS file on a USB-Stick and flashes it w/o requiring a working BIOS/Firmware or even a CPU/RAM. Every $70 Desktop-Mainboard worth its salt has this feature.
2) Considering 1) and that it was an official BIOS that caused the issue, Framework should repair (replacing/re-flashing the BIOS chip) for shipping fees max.
Re: Fixing a bricked Framework laptop
#5Good story, and surprising that there was so little assistance from the OEM. As an aside, I got to test out Asus crash free BIOS a couple of weeks ago. A strong thunderstorm hit and before I could get to my office a rapid series of deep voltage drops occurred. I shut down my systems and waited out the storm. When I powered my Asus tower back on it failed to POST, automatically restarted, recovered the BIOS (CMOS settings I assume), restarted again and booted Windows. Pretty slick, and instantly removed that cold lump of lead that had formed in my gut.
Re: Fixing a bricked Framework laptop
#6Was seriously considering getting a Framework to replace my aging ASUS. Upgrade- and repair-ability were my main motivations.
But now I'm reconsidering. Not standing behind their own BIOS update is pretty horrible.
Re: Fixing a bricked Framework laptop
#7After months of waiting on preorder (in which time I could've cancelled it), my Framework 16 finally arrived just yesterday, so this is a very unfortunately timed article for me.
Mine is using the AI 300 chip and is presumably on the latest bios so this specifically wouldn't be a problem for me, but it doesn't fill me with future confidence either, though I suppose if you look hard enough you can find similar stories about any manufacturer
Re: Fixing a bricked Framework laptop
#8A bit off-topic, but kind of relevant. I firmly believe that if installing custom firmware voids the warranty of a device, installing official updates should extend the warranty. I'm tired of sloppy updates or change of behavior that mess with how I use MY device. At this point, I'm convinced Google is doing this on purpose. My Google TV has become slow since the Gemini update, which I wasn't asked if I wanted it. My…
I’ve had that problem with Roku, Google, and Vizio updates too, over the years.
At this point I’m comfortable saying that on device “Smart TV” software is a crime against humanity, full stop.
Re: Fixing a bricked Framework laptop
#9Was seriously considering getting a Framework to replace my aging ASUS. Upgrade- and repair-ability were my main motivations. But now I'm reconsidering. Not standing behind their own BIOS update is pretty horrible.
I had a very different experience with the Framework team. The battery died (within the warranty period), I reached out to them, they asked some questions, then sent me a brand new one.
Very satisfied with my Framework laptop and the customer support. I can't imagine buying another laptop.
Re: Fixing a bricked Framework laptop
#10Don't bother with the motherboard, the new BIOS is worse. I have two that just randomly shut off whenever they feel like it. I just bought a thinkpad instead, shrug.