On Friday we had a coffee hour to share how we've been working recently and they all seemed perplexed at the workflows I've been adopting. It seems natural to me as someone who's been a manager for some time now, but very alien to all those who've never gone down that path.
That's not to say my workflows are superior, but they're extremely different to some of my teams now. In reality it's just leaning heavily on things like prds, limiting communication between agents, etc.