What happens if an entire class of workers loses faith in their careers

From the "About the author" page, regarding the author of this article:

> Aaron Horwath is the director of AI operations at a creative technology company where he is focused on implementing AI in a way that supports both humans and business.

> The law required gas station attendants to do it, as a scheme to keep them employed.

I wonder what they’ll do next with EVs becoming more popular? Outlaw home charging?

Personally I'm pretty excited for the future.

I feel like LLMs make reading papers way easier than what it is before. If I ever run into a roadblock, I can just keep digging and probing until it makes sense to me. If anything, the amount of work that needs to be done has been amplified because it makes learning new things that much easier.

The business culture at F50 companies is several decades behind tech. The business culture in middle america is even further behind. If these people can remain employed, I'm not sure why anyone in SV is worried. The nature of white collar work is that it changes over time and frankly I think getting attached to one job title is nonsensical.

Also, half of the battle with white collar work is information asymmetry. The effectiveness of the models with real systems in the field is limited by the amount of context that people are willing to provide. This problem existed before AI, if teams document literally everything, management could see this as an outsourcing opportunity. If management forces them to document stuff, why would they do a good job? Also, why the hell would management even try to do this in the first place if it by implication eliminates their job as well?

There's a social problem here: how do you get people to give high quality information if there is no incentive? How do you know that they're not telling you things or intentionally explaining something badly (as opposed to the AI just being "bad" at something)? Especially now that the billionaire class has done enough saber rattling over it and gotten everyone thoroughly freaked out for the next decade at least? (This is also a problem in high churn corporate cultures as well, the fear fucks up the signal to noise ratio)

Already happened, next

This came up in a few responses below as various roles have been replaced by machines (gas station attendants, printers, travel agents...) so I'm responding in a new thread.

When it comes to revolting against industry change, there's a good paper by Eric Hobsbawm called The Machine Breakers. Yes, he's focused more on the Luddite-style reaction of destruction. But interestingly, he notes two types of machine breaking.

There is the type that is not hostile to the machine itself, but which was used to coerce employers to improve conditions and pay. Unpopular employers and owners were often the ones targeted with what has been called “collective bargaining by riot.” Those machine breakers were more pro trade-unionist than anti-machine.

Hobsbawm mentions that a benefit of machine breaking was that destruction built the “habit of solidarity which is the foundation of effective trade unionism.” That solidarity was more naturally built in places like coal mines where workers were closely collocated and was more difficult to build in framework knitting, where workers were scattered.

But the second type of machine breaking was more about resistance to machines themselves, especially those that were labor-saving devices. That type of anti-tech Luddism is where I’ve mostly focused my own recent research. For that second type, Hobsbawm notes that workers, manufacturers, and the general public often shared in the discomfort of machine impact on peoples’ livelihoods.

Unlike the conditions and pay, this other type of machine-breaking helped workers slow down the loss of control on their employment. That included situations where machines made workers more productive and where, as a result, fewer of them were required. Or situations where machines enabled pay to decrease, as highly-skilled and highly-paid workers were replaced by less-skilled and lower-paid workers.

The alternative was the impossibility that Hobsbawm describes as follows: “The small shop-keeper or local master did not want an economy of limitless expansion…. His ideal was the secular dream of all 'little men,' … a small- scale society of modest property-owners and comfortably-off wage- earners, without great distinctions of wealth of power.”

I'm due to update this, but I've been keeping a running list of examples: https://docs.google.com/spreadsheets/d/1M_UjOPxpbKMYes5CcWRW...