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New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

shreveporttimes.com

131–135 of 135 posts

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#131

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human. You don’t need ‘AI’ for this really - all it needs is a prerecorded message asking that question an…

The potential I see for AI to help here is identifying and recording a message for "if you're calling about the whatever that just blew up on maple street press 1" situations because obviously the operators will be too bogged down to do that in the moment.

Yeah. I was expecting to be horrified but reading the article I find it entirely reasonable. Hey, that ground is burning! I was traveling at highway speed, I would have no way of knowing if it's something a hundred other people saw and called about, or if it's something new. An AI picking out a gazillion calls about a brushfire on 15 will be a lot more responsive than a human operator programming it. I don't really see a failure scenario here, either it guesses right and duplicates get discarded without human intervention, or it guesses wrong and the call goes through normally. I see no path where this dumps calls that should go through.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#132

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. This makes sense. I lived for several years in New Orleans, behind Wagner's in the Bywater. In 2022, it was ranked the 8th most dangerous city in the world. The gunfire was constant. Anyone who knows that corner knows the Family Do…

I've lived in New Orleans since 2009, including several years at exactly the spot you mentioned. I don't understand why people insist on exagerating the violence to this level. It's not more unsafe than any American city (granted, any American city is more unsafe on account of gun violence than any other city in the world thats not in a war zone.) The gunfire is not "constant" - the Bywater is as a safe as any other hipster-gentrified neighborhood, and New Orleans has not been anywhere near the top of "most-violent city" lists for more than a decade. If this is an attempt to bring down property values, i'm here for it - I can't afford to live in that neighborhood anymore, mainly because of the influx of tech-workers making and spending more than people could possibly earn in the local economy - you know the types: they complain about shit on facebook groups instead of actually getting to know their neighbors.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#133

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. This makes sense. I lived for several years in New Orleans, behind Wagner's in the Bywater. In 2022, it was ranked the 8th most dangerous city in the world. The gunfire was constant. Anyone who knows that corner knows the Family Do…

I've lived in New Orleans since 2009, including several years at exactly the spot you mentioned. I don't understand why people insist on exagerating the violence to this level. It's not more unsafe than any American city (granted, any American city is more unsafe on account of gun violence than any other city in the world thats not in a war zone.) The gunfire is not "constant" - the Bywater is as a safe as any other…

I did an internet search "gun violence new orleans louisa st. and st claude ave." and it confirms what I remember happening actually happened at that intersection.

We can't trust Wikipedia, but still, in 2022, they put New Orleans at #8 with homicide rate. [0]

[0] https://web.archive.org/web/20240106080401/https://en.wikipe...

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#134

Earlier quoted context omitted.

> Skilled weavers were up in arms and smashed the machines. And how did that work out of them? People conveniently ignore that part of history which seems to clearly indicate that outright destruction rarely leads to progress. With AI, I'd argue that we have much more opportunity to steer than to destroy, and the latter is not even a viable option so - why even entertain it at all? It's just raging for raging sake.

Tell that to entire towns and villages of unemployed weavers. Ultimately, the factory owners asked their rich and powerful friends in government to help them out, and they started having show trials and executing anyone who impinged on factory owners' rights to make out like bandits. If the Luddites made a mistake, it was in breaking the machines when they could've broken the owners. That would make the next set of o…

I think you answered the problem in the 2nd paragraph yourself - then why are we breaking LLMs and not the owners? We are capable of organizing our society more like a scalpel than a hammer. We can keep LLMs and have them work for all of us and anyone who's saying otherwise is either too afraid or too stupid.

This Luddite AI prohibitionist movement appears to directly harm all of us. It's much better to steer than to destroy.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#135

Honest question: what type of insurance covers a catastrophic failure when "AI" is implemented like this?

I guess you have never sued the government, even a local one? Allow me to illustrate how this works:

Kids-for-Cash scandal: 2,500+ children were affected by thousands of juvenile cases in a corruption scandal centered involving two judges, private detention company (hired as part of youth services, and the juvenile justice system), thousands of police officers and at least half of school officials, and tons of social workers involved in the scandal imprisoned kids for a cumulative 417 years (that's the absolute minimum, they won't say how much it really is, probably a factor of that).

"resolution": ZERO restitution to the victims, the budget of the department responsible was raised by 10s of millions. Ciavarella was sentenced to 28 years (mostly for dodging the taxes on his bribes), of which he spend 17 in prison, while Conahan, who paid taxes on his bribes, spent less than 9 years in prison before home confinement, and had the remainder of his sentence commuted by Presidential clemency. He is living off his pension in Florida, and receives police protection (there's been several attempted murders of him by his victims. There is a slight issue with his police protection: apparently his police guard LET kids beat him up more than a few times too. He filed a case against the officers, which was dropped). To add insult to injury, extra budget was approved to you youth services "to help". Needless to say, they used part of the budget they got to imprison more kids for refusing to cooperate (and worse, they complain about the total unfairness that one of the employees was killed by one of those kids and the very light sentence that kid got for some reason). A LOT of people got attacked by kids in Pennsylvania for over a decade.

What they DID was imprison 2500 children for a minimum of 2 months each, bribed by money paid from youth services budget by a private detention facility. NONE of the other people involved faced any consequences. Not the private detention facility (children are locked up there at this very moment), not the youth services department. Not the people who organized the cases, not the mostly school officials doing the referrals, not the politicians approving the cases and budget that was used for bribing judges. In total about 1200 state officials were involved.

For comparison: Michael Webb kidnapping (Texas, 2019). A private individual confined an 8-year-old girl for about 8 hours before police rescued her. He was sentenced to life in federal prison.

In the kids for cash scandal 1200 state officials conspired to imprison kids for a cumulative total of 417 years, and a normal person gets life in prison for 8 hours of confinement. This would mean that a fair court system would have had enough cause to put EVERY state employee, and the governor who was responsible of course, in prison for at least 5 consecutive life sentences.

You see how holding the state responsible works? If it's bad enough they'll throw someone to the wolves, as well as everybody who refused to pay taxes. Totally ignoring that half the state's employees were involved, as a lot of politicians were pushing for this to happen (e.g. the governor was obviously strongly involved here). But if you compare the punishments for private citizens violating the law to what is given out if government is responsible for the exact same crime you get completely absurd comparisons. The punishments doled out to officials for the crime of kidnapping children were 46 THOUSAND TIMES less than to a criminal. That's 4,600,000% less.

Oh and to make the comparison even more ridiculous, the restitution the offenders owed to the victims, when they were state employees was MINUS 36 THOUSAND times what the court gave to a private individual's victims. And the result of this "justice" the state's budget was INCREASED due to the crime, with the net result of "justice" being more kids getting locked up. Again: government victims got ZERO (unless you count getting imprisoned again)

It's not just that courts are absurdly more lenient against their employer, they are also generous with other people's money and literally reward the offenders if they're the courts' employers.

(and let's not pretend Europe is any better. Every European government also managed to lead poison large amounts of kids, and failed to take responsibility)

So you see, there is no need to worry about the financial fallout when the AI fails catastrophically for insurance. No need at all.

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