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New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

shreveporttimes.com

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Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#91

Post by TOMDM »

embedding-shape wrote: post #89

I don't know how I'd react if I called 112/911 in an emergency and it was obviously a AI generated voice picking up. Add in the potential for misunderstandings during a situation like this, and my head might just explode on the spot if any misunderstanding happened. But reading about how it's supposed to work: > This is intended to handle the increase of calls that are related to one incident, so callers get automati…

In a situation where you don't have enough people, keeping them on this task takes up someone who could be processing people, people who may be panicking too much to quickly give a yes/no.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#92

Post by cucumber3732842 »

structuredPizza wrote: post #8

Honest question: what type of insurance covers a catastrophic failure when "AI" is implemented like this?

You're seeing all these half baked AI adoptions in government specifically because they're the entity most likely to be able to dodge paying for it when they've done wrong.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#93

Post by p_l »

embedding-shape wrote: post #89

I don't know how I'd react if I called 112/911 in an emergency and it was obviously a AI generated voice picking up. Add in the potential for misunderstandings during a situation like this, and my head might just explode on the spot if any misunderstanding happened. But reading about how it's supposed to work: > This is intended to handle the increase of calls that are related to one incident, so callers get automati…

Because a computer can handle 100s of such calls simultaneously.

Similarly, I worked on a system that used AI for approvals of payment for medical activities (in Germany) - it only could fail in favour of the patient (approving when a human would disapprove), thus the ethical issue was fear that reduced workload would cause layoffs for the unionized approvers.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#94

Post by cucumber3732842 »

dwroberts wrote: post #73

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human. You don’t need ‘AI’ for this really - all it needs is a prerecorded message asking that question an…

The potential I see for AI to help here is identifying and recording a message for "if you're calling about the whatever that just blew up on maple street press 1" situations because obviously the operators will be too bogged down to do that in the moment.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#95

Post by [deleted] »

dgellow wrote: post #77
wraptile wrote: post #71

Earlier quoted context omitted.

[flagged]

Could we stop with the Luddite label? It’s such a lazy, vague way to gesture that you find some people dumb instead of using a more descriptive term to communicate who you’re referring to. Virtually nobody who would define as AI skeptic or anti-AI identifies as a Luddite

[deleted]

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#96

Post by a2ff6eeb0 »

wraptile wrote: post #71
King-Aaron wrote: post #28

Earlier quoted context omitted.

> I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you I believe there are studies that indicate this to be true, however.

[flagged]

Exactly. In the end, it doesn't matter. We used to value someone having physical strength, but we automated away the need for that kind of work. Now, people lift as a hobby, but strength isn't particularly valued.

If we manage to automate thought so it can atrophy (and, I think we're on the way), intelligence will go the same way as physical strength.

We don't mourn the end of muscles.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#97

Post by amiga386 »

wraptile wrote: post #85
dgellow wrote: post #77

Earlier quoted context omitted.

Could we stop with the Luddite label? It’s such a lazy, vague way to gesture that you find some people dumb instead of using a more descriptive term to communicate who you’re referring to. Virtually nobody who would define as AI skeptic or anti-AI identifies as a Luddite

[flagged]

Actually, it's an apt label because the machine looms were brought in by factory owners so they could employ less skilled operators who commanded a much lower wage, and the factory owners pocketed the difference. Skilled weavers were up in arms and smashed the machines.

Today, the purpose of AI is not to get a machine to do your job, it's to look good enough to persuade your boss to sack you and split your salary between the boss and the AI company.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#98

Post by jazzyjackson »

wraptile wrote: post #83
computably wrote: post #80

Earlier quoted context omitted.

> Did I not become better at raking leaves? Only in a sense which is obviously not at all what's being discussed. If you hire a personal chef, have you gotten better at cooking? What about a nanny, have you gotten better at raising your children? Of course automating some cognitive processes can free your time for other, more fulfilling aspects. But there's certainly no guarantee that that's the case. > People are no…

> If you hire a personal chef, have you gotten better at cooking Likely yes, as you learn cooking now only by repeatedly cutting carrots the same way you always did but expanding your horizons to new cooking techniques and socializing in the niche will yield much bigger growth. This Bruce Lee level misconception of "practice the same kick for a thousand times" is extremely outdated perspective on how people actually…

So how best to develop a kick with good form? YouTube is a better way? I really cannot relate to what you are trying to express. I practiced music by drills, it is not doing the same thing repeatedly, you get a little better each time.
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