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OpenAI says my prepaid credits were consumed, refuses to show any record

community.openai.com

21–30 of 45 posts

Re: OpenAI says my prepaid credits were consumed, refuses to show any record

#21
post #20

Earlier quoted context omitted.

"Not ideal for users" is a fun way to describe what is essentially theft.

If you buy groceries and let them expire in your fridge because you forgot to use them, did the grocery store stole the money from you?

[deleted]

Re: OpenAI says my prepaid credits were consumed, refuses to show any record

#23
post #20

Earlier quoted context omitted.

"Not ideal for users" is a fun way to describe what is essentially theft.

If you buy groceries and let them expire in your fridge because you forgot to use them, did the grocery store stole the money from you?

Did the credits rot? What if the store came to your house and took the vegetables away? Is that theft?

Re: OpenAI says my prepaid credits were consumed, refuses to show any record

#24
post #20

Earlier quoted context omitted.

"Not ideal for users" is a fun way to describe what is essentially theft.

If you buy groceries and let them expire in your fridge because you forgot to use them, did the grocery store stole the money from you?

False equivalence fallacy

Re: OpenAI says my prepaid credits were consumed, refuses to show any record

#25
post #3

Some time ago I found out that OpenAI API balance gets wiped out after a year. Still bitter about it, telecom operator shit and it’s giving me the creeps when sama talks about AI being like an utility. Good luck.

They need better clairty on it for sure, ideally with a clear warning on deposit. But apparently a non-expiring credit is a considered an accounting problem since you have income (deposit) associated with a contract liability (credits) that could end up making a headache if it splays across a bunch of fiscal years. You can setup limits though to minimize loss. For example you can say auto reload $5 when your account…

Many US states don’t allow gift cards to expire. Companies still sell gift cards there. It may be an accounting problem but clearly it can be dealt with. Of course they’d rather steal your money than deal with it.

Re: OpenAI says my prepaid credits were consumed, refuses to show any record

#26
post #19

Earlier quoted context omitted.

They need better clairty on it for sure, ideally with a clear warning on deposit. But apparently a non-expiring credit is a considered an accounting problem since you have income (deposit) associated with a contract liability (credits) that could end up making a headache if it splays across a bunch of fiscal years. You can setup limits though to minimize loss. For example you can say auto reload $5 when your account…

how convenient that they are solving their accounting problems with taking away your money instead of doing a refund.

I mean it could be problematic if taxes and the credit card fees are involved right.

It would be interesting to see something like:

$100 credits and $13 in taxes refunded as

$97 in refund after merchent fee + $12.61 as reversed taxes.

It's objectively better than nothing for sure. But the thing about this is such complicated nuanced solutions tend to get not done.

Re: OpenAI says my prepaid credits were consumed, refuses to show any record

#28
post #7
post #5

OpenRouter expired my credits because they were "too old" (more than 12 months old). Didn't realize credits would rot like that.

That’s pretty common. While I agree it’s not ideal for users, having credits that never expire is a headache for businesses. They’d effectively owe you compute forever, which complicates accounting. It also makes pricing changes harder, since people could keep using credits they bought at much lower prices. And, of course, if credits expire before they’re used, the company ends up keeping the money without having to…

Your argument is complete nonsense, considering that numerous services, e.g. Uber, Lyft, GrubHub, DoorDash etc. have purchased gift card credits that never expire. If these were to expire, it would be a clear case of theft. Your comment is an attempt at covering up fraud.

Re: OpenAI says my prepaid credits were consumed, refuses to show any record

#30
post #20

Earlier quoted context omitted.

"Not ideal for users" is a fun way to describe what is essentially theft.

If you buy groceries and let them expire in your fridge because you forgot to use them, did the grocery store stole the money from you?

Not equivalent because the product purchased hasn’t yet been redeemed in the case of the credits. The equivalent would be buying a gift card from a grocery store and then the store saying you can’t use the card because it expired.
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