Earlier quoted context omitted.
When did the offshoring happen, because Microsoft has been bad for a long time. Even in the 90s there were so many BSODs.
Microsoft in the 90s was doing things that hadn't been done before with Windows. And the NT line, converging to consumers at XP, solved many of them, and by now they don't have an excuse any more.
Not the first gui.
Not the first web browser.
Not the first spreadsheet/word processor/slideshow.
Edit: I’ll give credit, NT is good kernel, and had some novel qualities.