11–19 of 19 posts
Is this a hosted service? If so, in light of the article[1] posted here yesterday, I think I'll pass. Not that I have any suspicion that these guys would abuse my data, but it'd be all-to-easy... 1. http://news.ycombinator.com/item?id=4907609
Is this a hosted service? If so, in light of the article[1] posted here yesterday, I think I'll pass. Not that I have any suspicion that these guys would abuse my data, but it'd be all-to-easy... 1. http://news.ycombinator.com/item?id=4907609
Although I understand the sentiment, I think it is in poor taste to compare Olark, a very reputable company with a solid track record, with whatever that fly-by-night company is doing.
Regardless, my concern is still there and I will still refuse to use it. To each his own, I'm not trying to campaign against them, just sharing my opinion.
How many Chats do people actually handle at the same time?
Earlier quoted context omitted.
Although I understand the sentiment, I think it is in poor taste to compare Olark, a very reputable company with a solid track record, with whatever that fly-by-night company is doing.
I've never heard of them....and I'm far from a spring chicken. What guarantees can you give that they don't do something like that today -- other than anecdotal evidence as a complete outsider? Regardless, my concern is still there and I will still refuse to use it. To each his own, I'm not trying to campaign against them, just sharing my opinion.
How many Chats do people actually handle at the same time?
That way, if someone needs a specific walkthrough, I can type something like oguide and it automatically pastes this link: https://www.olark.com/help/guide
Then if you model your support system around making the walkthroughs and guides for the most common user issues, it makes juggling chats much easier.
How many Chats do people actually handle at the same time?
Depending on the nature of the chats, around a half dozen is my limit. If you've got 1-2 that are only responding to you every 10 minutes or so, or 1-2 have easy general questions, that number could probably push higher. But around 5 conversations that require legitimate investigation and troubleshooting is where I've found you can start to lose engagement.
Where number of messages per minute is my real limit. (unless I am trying to trouble shoot a bunch of issues at the same time)
Earlier quoted context omitted.
I've never heard of them....and I'm far from a spring chicken. What guarantees can you give that they don't do something like that today -- other than anecdotal evidence as a complete outsider? Regardless, my concern is still there and I will still refuse to use it. To each his own, I'm not trying to campaign against them, just sharing my opinion.
Just for what it's worth, and speaking as an Olark employee, we don't, and don't plan to. But I totally get your concerns, and healthy skepticism is valuable.
Another point that I originally excluded, but which I think is relevant on a different front, is that y'all are limiting your customer base with your setup. I'm sure you're well aware, and perhaps it's something that you'd like to do eventually or perhaps you've investigated it and it's not economically viable, but there are likely many apps that could well use something like this, but can't.
For instance, the app that I work on for my day job is PCI & HIPAA compliant, and we've had to roll our own solutions for many features due to the fact that our app is intranet-hosted, aka. 100% insulated from the internet. Even if our app was internet-facing, trusting an outside vendor with sensitive data is non-starter, unless they are also PCI/HIPAA complaint, as is any solution that has the capacity for such data to leave our app.
But again, thanks for the reply and I wish you the best of luck!
Good thing there's a photo of that guy having lunch.
I believe I had a cheeseburger and fries, with a root beer float. 'murica!