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Apple's hostile App Store rating system

lapcatsoftware.com

111–120 of 128 posts

Re: Apple's hostile App Store rating system

#111

Earlier quoted context omitted.

> that stupid anime girl who is on way too many open source web sites I assume you're referring to https://github.com/TecharoHQ/anubis . As I understand, this is a tool for blocking bot traffic and is sometimes used as DDOS protection. In my experience it's less obtrusive than Cloudflare, and it's open source and competes with Cloudflare's near monopoly on DDOS protection. I don't think we should be discouraging peop…

[flagged]

Actually, Cloudflare just banned Google's crawler from most sites that Cloudflare attacks.

Re: Apple's hostile App Store rating system

#112

Earlier quoted context omitted.

[flagged]

> By your honor as a software developer you should fall on your sword rather than put up something like anubis. Okay, then my little indie-web, zero-commercialization FOSS website is going to go down due to endless residential proxies DDoSing it--either because it crashes or because I can't afford to host it any more. So I lose the ability to share information and you lose the ability to see it. > Another world is no…

Did that actually happen or do you just imagine it will?

Re: Apple's hostile App Store rating system

#113
post #107

Earlier quoted context omitted.

The App Store review in the screenshot used the phrase "ratings nag on the app interface." It did not say "nag screen". My app does have a ratings request on the app interface, which does not interface with the other controls on the app interface. It does not have a dedicated ratings request screen. People are just assuming "nag screen" based on the single word "nag", and even that word is questionable in my opinion,…

It would have helped to write that when talking about the review.

Not really. It's a red herring.

Suppose for the sake of argument that every review in the App Store for every app was like the one in the screenshot, a complaint about ratings requests. How would that be helpful? How would anyone know whether, aside from the ratings requests, the apps were any good or not? How would those be good reviews? You might defend the reviews as accurate and justified, but they would still be largely useless, because they're so narrowly focused.

I'm happy to receive 5 star reviews for my apps, but honestly, some of those are poorly written too, overly vague, or too narrowly focused, occasionally inaccurate, claiming my app does something it doesn't actually do!

The underlying point, though, is that Apple is relying on user reviews as a poor substitute to cover up its own shortcomings in reviewing app submissions. If an app doesn't do what it says, or it's user-hostile in some ways, how are those apps even getting through to the store in the first place?

Re: Apple's hostile App Store rating system

#114
post #110

Earlier quoted context omitted.

Do you seriously not see how this misunderstanding is coming about though? If you write a blog post over a negative review accusing you of nagging, I would expect you to say “actually I’m not really nagging, I just have a line saying to please leave a rating in my app” if that’s the case. If you instead double down and make excuses and advocate to just ban the reviews because you don’t like user reviews anyways, it s…

> If you write a blog post over a negative review accusing you of nagging, I would expect you to say “actually I’m not really nagging This is itself a misunderstanding of the blog post. There's a whole setup where I talk about my other blog post from the previous day, Apple App Store curation, and the origin of the App Store from the iTunes Music Store. Why do you think I wrote all of that? And then after I mention m…

Honestly, reviews are pretty standard and straight forward. Advocating to silence voices you don't like is just shit. Sure, there will always be some people super angry and something or other, but every app developer is in the same boat. It's an even playing field.

In this case I agree with the system. I wouldn't want Apple start removing reviews based on arbitrary fuzzy feelings or logic.

Re: Apple's hostile App Store rating system

#115
post #113

Earlier quoted context omitted.

It would have helped to write that when talking about the review.

Not really. It's a red herring. Suppose for the sake of argument that every review in the App Store for every app was like the one in the screenshot, a complaint about ratings requests. How would that be helpful? How would anyone know whether, aside from the ratings requests, the apps were any good or not? How would those be good reviews? You might defend the reviews as accurate and justified, but they would still be…

The only thing I agree with you about is that I'd have preferred Apple to not have approved your app because of the nag. I don't care if it's a screen or just a constant message. It's a nag.

Re: Apple's hostile App Store rating system

#116
post #115
post #113

Earlier quoted context omitted.

Not really. It's a red herring. Suppose for the sake of argument that every review in the App Store for every app was like the one in the screenshot, a complaint about ratings requests. How would that be helpful? How would anyone know whether, aside from the ratings requests, the apps were any good or not? How would those be good reviews? You might defend the reviews as accurate and justified, but they would still be…

The only thing I agree with you about is that I'd have preferred Apple to not have approved your app because of the nag. I don't care if it's a screen or just a constant message. It's a nag.

So... you want Apple to remove practically every app from the App Store? Or how exactly do you think my app is unique in the this way?

Re: Apple's hostile App Store rating system

#117
post #114
post #110

Earlier quoted context omitted.

> If you write a blog post over a negative review accusing you of nagging, I would expect you to say “actually I’m not really nagging This is itself a misunderstanding of the blog post. There's a whole setup where I talk about my other blog post from the previous day, Apple App Store curation, and the origin of the App Store from the iTunes Music Store. Why do you think I wrote all of that? And then after I mention m…

Honestly, reviews are pretty standard and straight forward. Advocating to silence voices you don't like is just shit. Sure, there will always be some people super angry and something or other, but every app developer is in the same boat. It's an even playing field. In this case I agree with the system. I wouldn't want Apple start removing reviews based on arbitrary fuzzy feelings or logic.

> Advocating to silence voices you don't like is just shit.

> I wouldn't want Apple start removing reviews based on arbitrary fuzzy feelings or logic.

That's not what I'm talking about. And actually, Apple already selectively censors App Store reviews. Did you know that Apple actually reviews and approves user reviews before they're published?

I would abolish crowdsourced ratings and reviews entirely, not selectively.

Re: Apple's hostile App Store rating system

#118
post #93

Earlier quoted context omitted.

When I get a nag I leave a 1 star review every time and I know I'm not the only one.

I’m curious—if it was unobtrusive would you feel the same way? For example if it were a game, and after you beat a level or finished a game, if the summary screen showing the stats and points from your session just had, down at the bottom, “Do you love this game? Consider leaving us a review in the App Store!”? I hate the bag popups too, especially when they get in the way of whatever I’m trying to do in the app and…

> the summary screen showing the stats and points from your session just had, down at the bottom, “Do you love this game? Consider leaving us a review in the App Store!”?

Apple App Review rejected our app for having an unobtrusive message like that in the bottom of the release notes page in the menu of our app. "you're only allowed to solicit reviews through the apple dialog"

Re: Apple's hostile App Store rating system

#119

App tells customer to review it. Customer reviews the app honestly (the nag is annoying and deserves 1 star). Seems like the nag screen worked? :) (Although in seriousness, I get this point they make further down in the article: "If we don’t request ratings from all users, then the self-initiated ratings tend to be disproportionately people with a complaint rather than satisfied users. ". That's a real problem. )

There are ways to non-annoyingly ask for a review. Wait until the user has meaningfully used the app. Don't interrupt the user mid-flow (a banner on the dashboard, a call-to-action on a piece of existing copy) with a modal. Provide a clear "never ask me" option.

By App Store rules (5.6.1), you're not allowed to ask for reviews through any method other than the Apple modal dialog. This means you can't make it non-obtrusive or customize to add a "never ask me" option.

Re: Apple's hostile App Store rating system

#120

Earlier quoted context omitted.

Apps informing the user they are doing to ask for permission is not a dark pattern. It’s used to give user more context. Maybe you’ve seen it done poorly but when done correctly it’s good.

Why would you ever need that? I’m pretty sure you can already supply a custom explanation in the system permission modal to explain why you want the permission.

Because the native request prompt contains a very short string. You may use a permission for a number of things and need more description length to explain it. See the Apple HIG for an example:

https://developer.apple.com/design/human-interface-guideline...

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