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Apple's hostile App Store rating system

lapcatsoftware.com

61–70 of 128 posts

Re: Apple's hostile App Store rating system

#61

Earlier quoted context omitted.

I'd bet 90% of people implementing a nag screen go "ugh, a nag screen" when they're in user context on the App Store just like the rest of us.

I more meant that, from Apple's perspective, somebody who downloads an app from the App Store is a user, and somebody who posts an app is also a user. Different use cases, obviously, but they're both users. If they prioritize users, both groups should be included.

And when the needs conflict?

Re: Apple's hostile App Store rating system

#62

Earlier quoted context omitted.

It could have been "respect DNT or go directly to jail, do not pass go, do not collect $200". Instead we got American-style legalistic consentualism. My experience as a web developer since 1995 or so is I was able to push back on pop-ups, pop-overs and stuff like that as being user hostile. Than the GDPR breaks the dam, it normalizes the idea of interrupting the user over bullshit, it is not "annoying" anymore, now i…

The GDPR required an action by those performing intrusive tracking. Popups was one possible action. Less intrusive tracking is an option! Opt-in tracking is an option! Not tracking is an option! I don't track anything on my personal sites, and I push back on anything at work that'd make me add a banner as hard as I possibly can.

Yeah they could have just not tracked by default. They could have just respected DNT. I mean it’s right there already built into the browser.

(And browsers could have set DNT by default).

But of course no website is going to do that.

I actually like the pop ups because they often show all the trackers used in a list of “our partners”. Many big websites have hundreds of these tracking companies listed as partners. It’s shocking. And a useful reminder of why web privacy matters and that if you don’t fight for it they will take everything they can just to squeeze out every last fraction of a penny from you and your data/privacy.

Re: Apple's hostile App Store rating system

#63
post #49

Author here. A few things to keep in mind: 1) I'm criticizing the system because crowdsourced song reviews are a very poor fit for software. Although I personally get frustrated with some dumb reviews, overall my software is highly rated and well reviewed. 2) Some of the comments are making baseless speculations about my software, without having used it. One commenter says I'm trying to "avoid being called out for ma…

Baseless? You posted all the evidence people need in the form of a screenshot and acknowledgement. People hate the nagging and support the only recourse they have to stop it.

> People

One person.

Re: Apple's hostile App Store rating system

#64
post #51

> Apple could mitigate this problem by emailing App Store customers at some point after purchase with a request to rate the app, so that app developers don’t need to request reviews. I don't think the fix to "users don't want nags to review apps" is to email users nags to review apps.

> I don't think the fix to "users don't want nags to review apps" is to email users nags to review apps. That's why I said "mitigate" rather than "solve". I personally would abolish the whole system. The advantage of an email, though, is that it doesn't interrupt your workflow while you're using the software.

> The advantage of an email, though, is that it doesn't interrupt your workflow while you're using the software.

So put a "hey, a rating really helps" somewhere in the app that doesn't interrupt?

The bottom of the dashboard. Top of settings. A banner that shows up after a while. Let me permanently say no; none of the passive-aggressive "maybe later" shit.

Re: Apple's hostile App Store rating system

#65
post #51

Earlier quoted context omitted.

> I don't think the fix to "users don't want nags to review apps" is to email users nags to review apps. That's why I said "mitigate" rather than "solve". I personally would abolish the whole system. The advantage of an email, though, is that it doesn't interrupt your workflow while you're using the software.

> The advantage of an email, though, is that it doesn't interrupt your workflow while you're using the software. So put a "hey, a rating really helps" somewhere in the app that doesn't interrupt? The bottom of the dashboard. Top of settings. A banner that shows up after a while. Let me permanently say no; none of the passive-aggressive "maybe later" shit.

> Top of settings. A banner that shows up after a while. Let me permanently say no; none of the passive-aggressive "maybe later" shit.

This is precisely what my app does. It does not interrupt. You haven't used my app. You were only speculating based on one terse screenshotted review, but your speculation is inaccurate.

Re: Apple's hostile App Store rating system

#66
post #28
post #14

Earlier quoted context omitted.

> I rate any app that nags (ie: more than thrice) me to rate it too. Interesting. Apps can only ask three times a year (from Apple's documentation, my highlights): "Asking for ratings and reviews You can ask users to rate and review your app at appropriate times throughout the user experience. Make the request when users are most likely to feel satisfaction with your app, such as when they’ve completed an action, lev…

Apps can only show you the Apple's dialog for rating three times a year. Many apps first show you their own popup/dialog asking stuff like "Do you like this app?" and only if you click "yes" there then they show you Apple's dialog. And they can show you their own dialog as many times as they like...

Yea, this dark pattern should be disallowed. Apps also do this before they request permissions (like for location and so on). First, they pop up their own dialog to "pre-flight" the request to use location. If the user says NO, they don't even ask using the official API. Only if the user says YES to the custom dialog do they shoot their shot with the official API. Super annoying.

Re: Apple's hostile App Store rating system

#67
post #42

Earlier quoted context omitted.

The exact opposite, really. You live or die by app store ratings. Too many ratings are bogus (don't accurately describe the app's functionality, just some random feeling the user has in the moment). Either the App Store should take on more burden to ensure ratings are accurate (perhaps criteria? disincentivize false ratings?), or eliminate/downplay the system. There are already commenters proudly declaring they abuse…

The one star nag review is accurate to me. As a potential user, I know not to buy the app. I despise ads and nag screens are in the same boat. Just because you don't like the value system of your users doesn't mean you get to call them false or fake. Good product managers LISTEN to their users. You clearly are not willing to do that, despite the now overwhelming validation of your users complaints you are receiving.

> The one star nag review is accurate to me. As a potential user, I know not to buy the app. I despise ads and nag screens are in the same boat.

How do you know it's accurate, when you haven't used my app? That's actually not accurate. I don't have a nag screen.

Re: Apple's hostile App Store rating system

#68

What. The author of this post ought to be ashamed of their desperate effort to avoid being called out for making shitty and/or obnoxious software by blaming the people to describe to future victims that it is shitty and/or obnoxious software. Clearly people should be required to spend their hard-earned money and scarce time on software without having access to information about how other people experienced it.

How many apps have you personally made and released? Do you know what it’s like to get an abusive review on something you spent a lot of time and effort making or do you never enter the arena yourself and simply consume and criticize?

Re: Apple's hostile App Store rating system

#69
post #41
post #23

Earlier quoted context omitted.

> > Indeed, if ratings requests were initiated by Apple, then Apple could go as far as to ban developer-initiated ratings requests in the App Store. > They did! It's a one-shot dialog now. No. Apple provides an API, but Apple doesn't ask for reviews. The app has to initiate the process to ask for a review (through Apple's API). That is what the developer highlights: If Apple were to solicit reviews from customers, th…

The API limits how frequently (3/year) *and* can be fully blocked by any user for all apps. They do get banned, effectively.

And there is nothing to stop a developer putting up their own nag screen as many times as they like, only pushing through to the real one when they get a good response... And they do.

Re: Apple's hostile App Store rating system

#70
post #68

What. The author of this post ought to be ashamed of their desperate effort to avoid being called out for making shitty and/or obnoxious software by blaming the people to describe to future victims that it is shitty and/or obnoxious software. Clearly people should be required to spend their hard-earned money and scarce time on software without having access to information about how other people experienced it.

How many apps have you personally made and released? Do you know what it’s like to get an abusive review on something you spent a lot of time and effort making or do you never enter the arena yourself and simply consume and criticize?

When you get other people’s money, you have to be accountable to them. Sorry. I don’t release apps, but I do teach at a university. I’m also accountable to the people whose money I get. Sometimes student evaluations are terrible, and it sucks to get them, but that’s a lot better than deliberately stripping information for them.
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